Outbound Call BDC / Loaner Car Agent

AL Packer Ford Royal Palm Beach – Royal Palm Beach, FL

AL Packer Ford Royal Palm Beach is growing and looking to hire an Outbound Call BDC and Loaner Car Agent to join the team! As a BDC Representative, you will play a key role in driving traffic to the store by managing inbound leads, scheduling appointments, and ensuring seamless communication with our sales team. This role is ideal for someone who is highly organized, confident on the phone, and motivated to support team performance.

Benefits

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  Competitive Pay

  
  


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  Flexible Working Hours

  
  


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  Health Insurance

  
  


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  PTO & Sick Leave

  
  


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  401(K)

  
  

Responsibilities

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  Call and Respond promptly to internet, phone, and chat inquiries from potential customers

  
  


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  Set and confirm sales appointments for the store

  
  


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  Conduct follow-ups with unsold showroom traffic, internet leads, and incoming calls

  
  


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  Accurately document customer interactions and updates in the CRM

  
  


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  Collaborate with the sales managers and teams at both locations to ensure smooth handoffs

  
  


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  Maintain a high level of professionalism and customer service at all times

  
  


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  Stay up to date with dealership promotions, incentives, and inventory changes

  
  

Qualifications

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  Previous experience in a BDC, customer service, or sales support role preferred

  
  


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  Automotive industry experience is a plus but not required

  
  


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  Strong phone and written communication skills

  
  


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  Comfortable using CRM systems and Microsoft Office tools

  
  


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  Ability to multitask and stay organized in a fast-paced environment

  
  


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  Self-starter with a positive attitude and strong work ethic

  
  


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  High school diploma or equivalent

  
  


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  Valid driver's license and reliable transportation

  
  

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.