Are you a people person with a passion for providing great customer service? We're looking for an energetic and motivated Customer Service Representative to join our team! In this role, your primary responsibility will be making outbound calls to potential and existing customers to offer free tree evaluations. You’ll be the first point of contact in helping homeowners understand the value of proper tree care and connect them with our expert arborists for a no-obligation assessment.
Key Responsibilities:
Make outbound calls to homeowners from a provided list
Introduce our tree care services in a friendly and informative way
Explain the benefits of a free tree evaluation
Schedule appointments for certified arborists to visit and assess customers’ trees
Answer basic questions and handle any initial concerns
Maintain accurate records of calls and customer responses
What We’re Looking For:
High school diploma or equivalent
Strong communication skills and a confident phone presence
Positive attitude and a customer-first mindset
Ability to handle rejection professionally and stay motivated
Comfortable working with call scripts and customer tracking tools
Previous customer service or sales experience is a plus, but not required
Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)
Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona
Compensation: $19.00 an hour, plus bi-weekly bonus
Perks:
Paid training
Supportive team environment
Opportunities for growth and bonuses based on performance
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Paid Company Holidays
One Week Paid Time Off
401k
Compensation: $19.00 per hour
About Valley Tree Care
Valley Tree Care is a family of dedicated tree care experts in the Phoenix Arizona Valley. Our rich roots span across 27 years and 3 generations. Richard S. Schmidt, a retired electrician, planted the seed when he began offering the service of applying granular to the trees in his surrounding neighborhoods in 1996. His eldest son, Richard H. Schmidt took over the family business in 1999, and continued to nurture it, providing fertilization services throughout the Valley. His eldest son, Richard H. Schmidt II, stepped into his role in the Valley Tree family in 2015 and took over the family business and tradition. He applied a dedication to the past, and a vision for the future to branch out into the full spectrum plant health care and tree maintenance company that we are today.
Every day the Valley Tree family uses our scientific approach and dedication to service to provide the highest quality care to our customers by providing the highest quality care to the trees we are entrusted with. We are empowered by the history of a man who planted the seed which grew into a great tree, the fruits of which he never would see. We are invigorated by a dedication to observation and innovation.
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