Outdoor Supervisor | Full Time

Location
Amelia Island Resort

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description
Oversee daily operation of Nature Center, Amelia’s Wheels, and Herons Cove Adventure Golf. To exceed guest expectations and implement high quality Nature activities/ services and to provide a safe environment for our guests and associates. To provide a unique experience by offering bike rentals, Island Hoppers, and Segway Tours.

Responsibilities

Essential Functions:

Responsible for the Nature Center, Amelia’s Wheels, and Herons Cove Adventure Golf operations

Lead trainer for Naturalists, Nature Aids, Naturalist Interns, Amelia’s Wheels rental attendants and Heron's Cove Adventure Golf attendants

Responsible for contributing ideas to increase revenue, and improve the operation of Nature Center, Amelia’s Wheels, and Herons Cove adventure golf

Act as a coach and be a positive role model for associates and colleagues

Monitor and provide timely feedback, counseling, and performance evaluations to associates

Coordinate with manager the purchasing of supplies needed for each division.

Isolate and analyze areas in need of improvement and take immediate action

Complete financial reports, control payroll, and monitor expenses

Prepare purchase orders for the department using Omni purchasing policy's

Assist in all other aspects of the recreation department as needed

Promote resort programs and prices in the resort guide, marketing and other relevant avenues

Lead on or off property trips and day long programs

Handle guest/member complaints

Work holiday special programs as scheduled

Lead various tours for guests and property owners of all ages.

Continually develop to enhance current programs and create new program ideas for tours and other related activities

Nature Center

Working knowledge of the ecosystems of a coastal barrier island (Amelia Island)

Able to identify bird species, native plants and be able to explain information to guests

Conduct nature tours on property using a variety of transportation (foot, kayak, bike, Segway, or Island Hopper)

Responsible for retail cleanliness, stocking of products, and inventory

Instruct and implement cash handling procedures

Clean and care for Nature Center, animals, exhibit and maintain the health of the animals

Working knowledge of retail operation in the Nature Center

Amelia’s Wheels:

Responsible for opening and closing procedures of Amelia's Wheels

Routine maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways

Able to ride a Segway and become a certified instructor to lead property Segway tours

Become familiar with Omni Amelia Island bike trails and tour routes

Work in Amelia's Wheels' by providing guest assistance including but not limited to, providing guests with property information, on property directions, providing rentals of Bicycles and Island Hoppers, leading Segway tours

Ensure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns

Keep a strict inventory of the Bicycles, Island Hoppers and Segways

Hotel Specific Essential Functions:

Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings

Have a thorough understanding of Omni Hotels culture, rules, and regulations

Answer phones using the proper "Moments of Service" scenario

Provide guests with cheerful, personable, efficient service

Responsible for a clean and professional appearance of uniforms

Attend and participate in department meetings, monthly All Together Get Together

Fully understand and implement "Moments of Service" and “Power of Engagement”

Interact with every guest using Omni Standards

Knowledgeable about all hotel amenities and property specifics

Actively participate in the assurance of the safety of all guests

Treat everyone, supervisors, staff and guests with courtesy and respect always

Follow all state mandates laws, policies, surveys, testing's required

Oversee all aspects of Outdoor Recreation (Nature Center, Amelia’s Wheels, and Heron’s Cove Adventure Golf)

Qualifications
Tools and Equipment:

Kayaks, stand-up paddle boards, bikes, Segways, golf carts, trucks, binoculars, basic tools, and power tools.

Aquariums, tanks and all associated cleaning tools.

First aid equipment.

Computer, printer and all related software programs, Point of Sale (POS), telephone, pen/pencil, photo-copying machine, facsimile machine, receipt printers, etc.

Computer Software:

Microsoft Programs: Excel, Word, Power-Point, Publisher, Outlook; Xola; Resort Suite

Recreational equipment : aquarium equipment, bikes, Island hoppers, Segway, fishing poles, kayaks, paddle boards, binoculars, cast and minnow nets, water quality sample kits, basic manuals, hand tools, power tools, animal rescue equipment, other recreation supplies

Working Environment:

Exposure to various weather conditions

Exposed to extreme hot and cold temperatures

Exposed to minimal amounts of various hazardous chemicals

Exposure to poisonous plants, animals and insects

Exposure to low dose of household chemicals

Areas: Nature Center, Amelia's Wheels, Hotel Pool, Drummond Point Park, Walkers Landing, Bike Trails, and various off property nature excursions

Physical Job Requirements (for essential functions only)

Valid drivers license

Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly

Able to swim and tread water

Able to stand and walk for long periods of time

Able to complete Segway certification within 60 days of hire

Able to complete kayak rescue training within 60 days of hire

Cash Handling procedures implemented

Able to stoop, push, or pull for long periods of time

Must be able to hear, have good or corrected vision, and a good sense of balance

Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests

Able to multi-task effectively

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

End of Job Description #IND123
#J-18808-Ljbffr