Benefits/Perks
- Medical, Dental, and Vision Insurance
- Life Insurance
- Disability Insurance
- 403b
- PTO
- Paid Holidays
- Flexible Spending Account
- Employee Assistance Program
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.
Job Summary
The primary objective of the Office Manager position is to coordinate and perform administrative, financial and related duties to support and assist the workflow of the Comprehensive Services Center (CSC).
Responsibilities
Financial Services
- Completes financial intakes, including verification of insurance on initial visits. Educates individuals on the sliding fee pay scale.
- Supervises the collection of co-pays and other fees and transfers monies to the Business Office.
- Coordinates with insurance companies:
- Calls for authorizations/pre-certifications of insurance.
- Assures appropriate communication with insurance carriers to obtain authorizations and maximum claims approval.
- Reports utilization information internally and to third parties as appropriate.
- Maintains a mechanism for tracking units utilized.
CSC Services
- Responsible for maintaining the CSC schedules for appointments, meetings, supervision, consults and intakes.
- Coordinates the processing of individuals presenting to the CSC for services.
- Completes screenings for counseling and medication management referrals and ensures appointments are scheduled correctly. Provides appropriate referral information to callers who do not meet agency criteria and to existing patients when insurance changes require change in provider.
- Reviews and corrects daily error reports of billed services each day.
Staff Monitoring and Development
- Directs, supervises and coordinates the daily activities of office staff.
Staff Monitoring and Development:
- Facilitates recruitment, hiring, orientation, retention, evaluations and employee relations in coordination with supervisor and the Human Resource Department.
- Identifies needs, plans and promotes in-service education and training on job related issues.
Qualifications
- In order to be considered, candidates must have a High School diploma or equivalent required; Associates degree or business coursework preferred
- Two years of experience in a healthcare or medical setting required.
- One year supervisory experience required.
- Ability to use a multi-line phone and paging system required.
- Proficiency in Microsoft Office programs and use of the Internet required.
- Proficiency in the MHRC EHR System demonstrated within three months of employment.
- Excellent customer service skills are essential and this individual must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff and other department professionals.
- Must demonstrate appropriate discretion and judgment on a daily basis as it relates to program operations, care of individuals, and managerial responsibilities.
Position Details
This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence.
Mental Health Resource Center, Inc. (MHRC) is a nonprofit organization that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services and inpatient psychiatric services for children, adolescents, and adults. Outpatient services include medication management, care coordination, case management, intensive case management team services, counseling, psychosocial rehabilitation, an adult therapeutic family program, state hospital liaison services, mental health court, multidisciplinary forensic teams (MFT), jail-based diversion services, a Co-Responder Program with the Jacksonville Sheriff’s Office, the Link-to-Life suicide prevention program, and services that assist individuals in obtaining benefits such as Social Security Income, Social Security Disability Income, Medicaid, food stamps, and housing. In addition, UF Health Jacksonville contracts with MHRC to manage the hospital’s adult inpatient psychiatric unit.
MHRC also operates eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness, located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven, as well as a FACT Lite program providing Linking, Advocating, Treating, Transitioning, Empowering & Recovery Support (LATTERS) services in Jacksonville. The two FACT teams located in Jacksonville serve residents of Duval, Clay, and Nassau counties.
Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces.
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