Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Position Summary:  Provides clinical and clerical support relating to department activities including patient care, registration, scheduling and direct customer service. 

Essential Duties and Responsibilities:

• Maintains strong levels of customer service in all interactions with external and internal customers

• Provides optimal patient access to the clinic by answering phone calls and greeting all customers

• Demonstrates proficiency with standard work for managing referrals thru use of electronic referral system

• Identifies medical necessity and insurance eligibility to ensure accurate scheduling and billing

• Executes registration and scheduling tasks at standard level of performance

• Obtains and inputs into the medical record accurate demographic and insurance information

• Obtains appropriate consent and regulatory forms from patient at time of service

• May provide assistance to the licensed clinician in the delivery of rehabilitative-related interventions

• May be responsible for equipment and supply inventory and ordering

• Maintains cleanliness of clinic area

• Assists with tracking of department data and quality monitoring

• Completes multiple business/office duties as assigned

• Completes required training to maintain standard levels of performance

• Attends all required meetings

• Trains newly hired service representatives

• Serves as a resource for the assigned clinical area

• Follows all department policies and procedures

• Understands and follows Silver Cross Hospital Core Values

Required Qualifications: 

Education and Training:

• High School Graduate or equivalent

• Basic knowledge of computer operations, Previous office and reception desk experience preferred, Previous exposure to clinical patient care operations preferred

Work Shift Details:

Department:

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.   

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

·       Medical, Dental and Vision plans

·       Life Insurance

·       Flexible Spending Account

·       Other voluntary benefit plans

·       PTO and Sick time

·       401(k) plan with a match

·       Wellness program

·       Tuition Reimbursement

Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match.  However, registry employees are ineligible for Health and Welfare benefits.

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

The expected pay for this position is listed below: