Outpatient Services Operations Manager

Join McAlister Institute, a 48-year beacon in San Diego's Recovery Community.  

The Outpatient Services Operations Manager plays a key leadership role in ensuring that outpatient programs operate efficiently, remain compliant, and consistently meet performance expectations. Working under the direction of the Director of Outpatient Services, this position supports day-to-day operational oversight, drives process improvement, and leads the development and maintenance of Standard Operating Procedures (SOPs). The ideal candidate is organized, proactive, and skilled at supporting managers and teams within a structured leadership environment. 

Benefits for YOU: 

• 13 paid annual holidays, including your birthday; 12 paid vacation days, paid sick leave
• Public Service Loan Forgiveness eligibility
• 403(b) Retirement Plan + up to 6% Employer Match
• Health Insurance available the first of the month following 30 days of employment (Sharp)
• EAP

Key Responsibilities:

• Uphold and promote the mission, philosophy, values, and direction of McAlister Institute.
• Support consistent, efficient, and compliant outpatient operations under the guidance of the Director of Outpatient Services. 
• Collaborate with the Director of Outpatient Services and Program Managers on operational planning, workflow optimization, and problem solving. 
• Lead the development, review, implementation, and maintenance of Standard Operating Procedures across      outpatient programs. 
• Assist with implementing new initiatives, program changes, and operational directives.      
• Serve as an operational liaison between outpatient programs and internal departments such as Quality, Compliance, HR, and Finance. 
• Support audits, reviews, and quality improvement activities. 
• Ability to support and guide management-level staff within defined leadership structure.      
• Capable of executing direction from senior leadership while independently managing operational responsibilities. 
• Strong communication skills, including the ability to elevate concerns, recommendations, and solutions to the Director of Outpatient Services. 
• Perform other assigned duties as needed. 

• Certified Substance Use Disorder Counselor or Licensed Practitioner of the Healing Arts (LPHA) in good standing. 
• Minimum of three (3) years of experience working in substance use disorder treatment programs or within a behavioral health setting. 
• Demonstrated leadership or management experience, preferably in healthcare, behavioral health, or outpatient service settings. 
• Experience supporting operational processes, workflows, or SOP implementation. 
• Familiarity with contract-driven service environments and productivity expectations. 
• Experience supporting audits, compliance activities, or quality improvement initiatives. 
• Highly organized, proactive, and comfortable managing multiple priorities. 
• Proficiency with software and/or equipment (e.g., Microsoft Office applications including Outlook, Word, Excel and PowerPoint; job-related technologies).
• Must possess a valid and unrestricted California Driver's License,  with a good driving record, free of any major infractions.  
• Primarily office-based with regular interaction with outpatient program leadership and staff.
• Frequent travel between program sites is required. 
• Ability to pass all pre-employment screening, including references, education verification, a criminal background check with at least one year clear of probation or parole, a drug test, and a negative TB test.

Equal Opportunity Employer:

McAlister Institute is committed to creating a diverse environment and we are proud to be an equal-opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, any other non-job-related factors, and other characteristics protected by local, state, or federal anti-discrimination law covering employment.
 

Reasonable Accommodations:

McAlister Institute is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the [email protected]., for more information. Please include your name and position you are applying for.

Work Authorization Requirement: 

Applicants must be legally authorized to work in the United States at the time of application. McAlister Institute does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Pre-Employment: 

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from McAlister Institute employment as we are subject to County of San Diego contractual hiring requirements). A pre-employment physical examination, and post-offer background check is required. Candidates must have at least one year clear of probation or parole, a drug test, and a negative TB test.

General Information & Considerations:

Placement on the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications.
 

Current McAlister Institute employees may receive priority consideration for positions when they meet essential qualifications.

To Staffing and Recruiting Agencies: 

We do not solicit staffing or agency contacts for our recruitment needs. Our careers site is only for individuals seeking a job at McAlister. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes. Any such submissions will be considered unsolicited and will be ignored to prioritize our own process. We are sure you do amazing work and can give us data to support your sell. We, however, are a non-profit, and are mindful agents of our resources. We do not accept unsolicited resumes or applications from agencies. Please do not forward resumes to us or email us individually. McAlister Institute is not responsible for any fees related to unsolicited resumes/applications.