Outreach & Enrollment Community Health Worker (CHW)

Position Summary 

The Outreach & Enrollment CHW serves as a trusted liaison between IBCC and the community by educating residents about available healthcare services, assisting with health insurance enrollment, reducing barriers to care, and connecting patients to medical, behavioral health, dental, and social services. 

Essential Responsibilities 

• Conduct community outreach at health fairs, schools, community events, and partner organizations. 
• Educate community members about IBCC services and preventive healthcare. 
• Assist individuals with Medi-Cal, Covered California, Medicare, and other health coverage enrollment and renewals. 
• Help patients establish primary care and schedule appointments. 
• Connect patients with community resources to address social needs such as food, housing, transportation, and financial assistance. 
• Build and maintain partnerships with community organizations and local agencies. 
• Accurately document outreach activities, referrals, and enrollment assistance. 
• Collaborate with clinical and administrative staff to improve patient access to care. 
• Participate in community engagement initiatives and special events. 
• Other duties as assigned.  

Qualifications 

Required 

• High school diploma or GED. 
• One (1) year of experience working with diverse or underserved populations. 
• Excellent communication and customer service skills. 
• Valid California driver's license, reliable transportation, and proof of insurance. 

Preferred 

• Community Health Worker (CHW) Certification. 
• Experience in an FQHC or community health setting. 
• Experience with Medi-Cal or Covered California enrollment. 
• Bilingual in English and Spanish.