Outreach and Enrollment Specialist

The Outreach and Enrollment Specialist reports to the Mobile Health Services and Outreach Administrator. Duties and responsibilities include increasing access to care through application and enrollment assistance for people who may be eligible for the new affordable insurance options available beginning in 2023.

 RESPONSIBILITIES AND DUTIES: 

• Respond to incoming requests for assistance regarding Mobile Health Services and Outreach.
• Provide information in a fair, accurate, and impartial manner.
• Remain current with eligibility requirements.
• Work cooperatively with BCHC providers and personnel to carry out goals and objectives of Mobile Health      Services and Outreach.
• Assist with the implementation and coordination of Mobile Health Services and Outreach activities such as staging events, some after or before normal business  hours, evenings, and weekends.
• Assist with presentations for community groups and referral sources.
• Attend all required training sessions at the federal, state and local level and meetings concerning MHS & O.
• Safeguard data, maintain strict confidentiality of information, and perform required reporting.
• Accurately complete data collection and enrollment process.
• Conduct “in reach” with BCHC patients and “outreach” with non- BCHC patients in all service areas.
• Monitor and report all patient correspondence including patient/non-patient completed enrollments.
• Provide educational materials regarding insurance options to community partners including health departments, hospitals, urgent cares, physician’s offices, and human services agencies and collaborate and coordinate outreach efforts with them.
• Organize work to meet goals, objectives, and deadlines.
• Multi-task and prioritize duties.
• Assist with development of promotional materials at the appropriate literacy level.
• Other duties as assigned. 

QUALIFICATIONS:

• High school diploma or equivalent experience.
• Friendly out-going personality which shows compassion and dedication to helping others.
• Ability to work effectively with underserved and diverse populations.
• Experience in planning and implementing projects and coordination of functions and setting goals and meeting timelines promptly.
• Comply with all applicable federal and state training requirements related to the development of expertise in eligibility, enrollment, and program specifications.
• Able to work accurately, independently and as part of a team.
• Must be able and willing to travel as needed, have dependable transportation, and valid driver’s license.