Position Summary

Major Duties and Responsibilities

• Conduct ongoing outreach to recruit clients for all JobTrain programs and services, but with particular focus on assigned career training program(s). This will include but not be limited to:

• • Tracking special recruitment initiatives involves monitoring and evaluating the effectiveness of various recruitment strategies and campaigns.
  • Remain abreast of upcoming course start dates and plan and conduct outreach and recruitment efforts accordingly with select community partners.
  • Build and maintain relationships with partner organizations, attending meetings as appropriate, provide case updates and reports to community partners. Identify new partners for recruitment.
  • Canvas and distribute flyers in assigned geographic areas as needed
  • Respond to inquiries from the public and community organizations with information and materials, as appropriate. Provide special presentations to community partners including staff and clients.
  • Represent JobTrain at outreach events, including occasional evening and weekend events. Attend community stakeholder meetings as JobTrain Representative.
  • Seek out and participate in opportunities to promote JobTrain programs and services

• Guide clients through the assessment process (if applicable). Communicate with Community partner if difficulty occurs on assessment.

• • Assist clients with completion of application (intake form) and submission of documents, as needed. Communicate with Community partner if any challenges arise.
  • Guide clients through the assessment process (if applicable). Communicate with Community partner if difficulty occurs on assessment.
  • If clients’ assessment scores are not sufficient for them to enroll in the program of their choice, coordinate with assessment lead.
  • Ensure that clients are smoothly and successfully transitioned to the appropriate Career Development Specialist after meeting all registration and assessment requirements. Provide updates on enrollments to Community Partner.
  • Answer additional questions or help with any aspect of the registration process as needed, collaborating effectively with appropriate JobTrain staff as required
• Maintain timely and accurate client and outreach records in Salesforce database, including notes on all contacts, ensuring all required steps are completed, all required information has been collected, and detailing specific services provided. Update joint community partner documentation as needed. Generate up to date regular / ad hoc reports to monitor and inform others on client progress and outreach activity
• Generate up to date regular / ad hoc reports to monitor and inform others on client progress and outreach activity
• Travel to relevant events / meetings in Bay Area to complete tasks as needed. Travel could be up to 30 miles each way.
• Assist with other administrative duties as needed, including providing breaks to the front-desk receptionist
• Partner with JobTrain staff to provide input / feedback to document and proactively and continuously improve career development / JobTrain processes.
• Assist with training of new outreach staff as needed.

Experience

Knowledge, Skills and Abilities

• Job Knowledge - Relevant and up-to-date intermediate administrative skills
• Client Orientation – able to identify and act upon the needs of diverse clients, partners, and staff with a service orientation, to ultimately maximize impact
• Dependable and Detail Oriented – dependable and punctual for work and events, ability to successfully ability to perform duties with strong attention to detail in a timely manner
• Organization skills – ability to multi-task and follow processes, policies and procedures in an organized manner, set priorities and meet goals and objectives
• Communication Skills - ability to communicate professionally verbally and in writing with integrity, comfortable making presentations to external groups and working 0ne-on-one in a supportive manner with clients
• Collaboration / Teamwork - ability to effectively collaborate with internal and external partners, respectfully engage with diverse populations, and work independently or as a member of a team
• Technology – Strong intermediate level knowledge of MS Office (Excel, Word, Outlook, Teams, PowerPoint) and database technology (Salesforce experience a plus)

COVID-19 Certification

Compensation and Benefits

Additional Information

We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.


• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).


• JobTrain will require the successful candidate to undergo a background check.