Outreach and Support Specialist-1267 - Growth-Minded Organization

Role: Outreach and Support Specialist-1267

Estimated Duration: 6+ Months

Location: Phoenix, AZ

Position Description    
The Client seeks an experienced Outreach and Support Specialist to assist refugees and other Office of Refugee Resettlement (ORR) eligible beneficiaries in achieving economic self-sufficiency and integrating into Arizona communities. Responsibilities include:

-Collaborating with employment and case management teams

-Identifying and partnering with community stakeholders and employers

-Conducting outreach, recruitment, and onboarding for employers and clients

-Traveling to employer sites, stakeholder offices, and client locations

-Assisting with program intake, enrollment, and coordination of caseloads

-Conducting client progress assessments at designated intervals

-Providing case management and employment services, including job coaching, skills development, and employment     placement

-Addressing cultural and linguistic barriers to employment

-Collaborating with various stakeholders, contractors, and community organizations

-Providing technical assistance on employment and case management services

-Ensuring compliance with federal and state regulations

-Coordinating resources and cooperating with other departments and divisions

-Analyzing data to track program and client performance

-The ideal candidate will possess strong analytical, interpersonal, and communication skills, along with experience in program development, community engagement, and refugee resettlement.

Skills Required 
¦ Developing, managing, and promoting employer and community stakeholder partnerships

¦ Assisting and managing cases, establishing and maintaining control over case plans, schedules, timetables, priorities, and agendas

¦ Elicit information and gain insights into clients and their families through the interview process

¦ Strengths-based job development for limited English proficient individuals and those coping with the effects of conflict, oppression, and persecution.

¦ Counseling and interacting with refugee families in the context of the program.

¦ Communicating verbally and in writing.

¦ Establishing and maintaining work relationships with the population served.

¦ Oral and written communication.

¦ Interpersonal relations and cross-cultural communications.

¦ Client evaluation.

¦ Using a variety of computer software packages (e.g., Excel, Word, databases, PowerPoint, Google Suite, etc.) Ability to:

Skills Preferred
¦ Oral and written communication, interpersonal relations, public speaking, and cross-cultural communications

¦ Assist with research, programmatic/fiscal data analysis, and evaluation in generating regular and ad hoc reports

¦ Tracking funding and resource development

¦ Multi-party program implementation

¦ Provide strengths-based employment and case management for limited English proficient individuals and those coping with the effects of conflict, oppression, and persecution; provide culturally and linguistically appropriate services to refugees

¦ Group facilitation

¦ Using a variety of computer software packages (e.g., Excel, Word, databases, Access, PowerPoint, Google Suite, etc.)

Experience Required
¦ At least four years of experience implementing mission-driven programming related to workforce development, employment services, direct employment or case management, or other related fields

¦ “Systems thinking” approach to organizing data, processes, and people, including the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

¦ Fluency in a second language is a plus (please indicate on your resume).

Experience Preferred
¦ At least four years of experience implementing mission-driven programming related to workforce development, employment services, direct employment or case management, or other related fields

¦ “Systems thinking” approach to organizing data, processes, and people, including the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

¦ Fluency in a second language is a plus (please indicate on your resume).

Education Required
¦ Preferred: bachelor’s degree from an accredited college or university and two years of workforce development experience; OR an associate's degree from an accredited college or university and four years of workforce development.

Education Preferred
¦ Preferred: bachelor’s degree from an accredited college or university and two years of workforce development experience; OR an associate's degree from an accredited college or university and four years of workforce development.