Outreach & Verification Coordinator

Description

Role and Responsibilities

The Outreach & Verification Coordinator is responsible for taking inbound calls and making outbound calls to potential clients placed on a Clinic’s worklist/waitlist to gather additional critical information and start the insurance verification process. They offer practical assistance to potential clients, such as providing additional information to them, gathering insurance information and verifying insurance with various health plans. They must be able to work independently, but also function as a team member, providing high quality services to our clients. Employees of Entune Behavioral Health must value close collaboration with internal staff, clients, payors, and other stakeholders.

The Outreach & Verification Coordinator responsibilities include:

• Maintaining confidentiality of records aligning with HIPAA requirements
• Assess for high risk/high acuity needs and collaborates a warm hand-off to a Behavioral Health Professional
• Maintain client-related paperwork (billing, BH screeners, progress notes, contact notes, and other required forms)
• Exceptional Customer service
• Answering and routing calls as appropriate
• Daily outbound calls to potential clients
• Engage with multiple payors and their interfaces
• Attend inter-disciplinary meetings with various departments of Sunbelt Healthcare
• Additional responsibilities as appropriate.

Requirements

Qualifications and Education Requirements

• High School Diploma (required)
• Current CPR / AED / First Aid (required)
• Bilingual (preferred)
• Knowledge of Microsoft 365 and applications
• Experience with electronic health records (EHR)
• Strong organizational, communication, and customer service skills
• Knowledge of integrated healthcare delivery models (preferred)

Additional Notes

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills and efforts. In addition, all offers are at-will employment and job descriptions are not intended to form contractual relationships between the employee and the agency. Rather, they are intended to be accurate reflections of the primary essential functions and demonstrate a business need for the position.