Outreach Coordinator

Agency Description

Nevada Partnership for Homeless Youth (NPHY) is the most comprehensive service provider for the thousands of young people experiencing homelessness in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens' lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency.

Strengthening and complementing our high-quality direct services, NPHY is dedicated to advocating for this population and serves as a leader in systems-level efforts to eliminate homelessness among all Nevada’s youth.

Agency Culture

NPHY offers a positive, mission-driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded and love what they do.

In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY family create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly training to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs.

NPHY doesn’t just accept diversity—we celebrate it, support it, and thrive on it for the benefit of our employees, clients, programs, and community. NPHY is proud to be an Equal Opportunity workplace and is dedicated to maintaining a welcoming, respectful, and supportive workplace where every employee, volunteer, and client feels valued. We seek to build a team that reflects the communities we serve and the young people whose lives we aim to change for the better. Learn more about NPHY at https://nphy.org/.

Position Definition

Under the supervision of the Community Engagement Manager, the Nevada Partnership for Homeless Youth’s (NPHY) Outreach Coordinator is responsible for implementing and coordinating the day-to-day operations of NPHY’s Outreach Program. As part of NPHY’s comprehensive continuum of services for homeless youth, NPHY goes directly to the streets to provide homeless and at-risk youth with life-sustaining supplies and vital information and referrals, to schools and other locations frequented by youth to arm at-risk youth with information to prevent homelessness, and out into the community at large to raise awareness about this critical issue. As an integral component of our outreach efforts, NPHY also offers 24-7-365 mobile crisis intervention services through our Safe Place program, extending an entry point to our programs to virtually every street corner in Southern Nevada. NPHY's Outreach Program is often the first point of contact homeless youth have with the resources that can assist them in changing their lives.

The goals of NPHY's Outreach Coordinator are to provide at-risk youth with information to prevent homelessness, get youth experiencing homelessness support via direct connections to NPHY's programs, and support the Community Development & Engagement department's efforts to raise awareness about this critical issue by providing information and conducting community outreach.

In order to accomplish these goals, NPHY’s Outreach Coordinator will be responsible for three major and interrelated components of NPHY’s Outreach Program: youth outreach, community outreach, and Safe Place coordination.

Essential Responsibilities

Youth & Community Outreach

• Organize, lead, and grow NPHY’s youth outreach efforts through various events and engagement opportunities with the goal of connecting youth to NPHY’s services. Events include NPHY’s weekly Feel Good Friday and similar events, community tabling events, school fairs and assemblies, festivals, etc. 
• Provide youth with street- and event-based services, such as basic needs items and emergency referrals, while building a trusting rapport with youth over time through culturally-competent, respectful, harm reduction approaches.
• Prepare for and lead weekly outreach events by coordinating with multiple teams; packing, loading, and unloading supplies; and assisting with event setup and breakdown. This role involves frequent lifting and outdoor work in varying weather conditions, including rain or shine.
• Create youth-focused activities and events to promote NPHY's brand and create awareness among young people in the community.
• Develop and provide training, education, and presentations to community partners and stakeholders who come in contact with homeless and at-risk youth, such as Title I HOPE, school counselors, and other youth interfacing agencies.
• Seek out and conduct static and mobile outreach at recreation centers, libraries, transit centers, parks, malls, and other locations where displaced youth frequent.
• Work with NPHY’s Chief of Communications and Advocacy to create and maintain regular digital youth outreach.
• Continuously evaluate outreach locations, strategies, and needs of youth for ongoing quality improvement to ensure provision of effective outreach interventions.
• Conduct mobile street outreach both in motorized vehicles and on foot, canvassing high-risk areas to locate and engage street youth.
• Ensure the safety of youth and anyone participating in outreach efforts by following best practices and proper outreach policies and procedures.
• Maintain accurate documentation of outreach logs, outreach reports, grant reports, progress notes, referrals, initial screenings, and other program information.
• Maintain and expand relationships with schools, police, health providers, churches, and other community groups who might provide services or referrals to NPHY and/or its outreach program.
• Work with the Community Development & Engagement Department to maintain and expand relationships with organizations and groups looking to support NPHY with in-kind donations and seasonal campaign donation drives such as sunshine kits, hygiene kits, school supplies, holiday gifts, and more.
• Work with the Chief of Communications and Advocacy to develop and execute social media strategies and content across various platforms to showcase NPHY's wide-range of outreach to youth and adults in the community through our events and participation in community activities. 
• Create engaging social media content, track analytics, and interact with our community to boost brand visibility and engagement, while staying aligned with NPHY messaging and social media trends.
• Work closely with the Community Engagement Manager to support special events, donation campaigns, and youth engagement activities, including planning and preparation, pre- and post-event coordination, setup and breakdown, and physically handling donations through counting, sorting, lifting, and moving items.
• Other duties as assigned by the CEO, Chief of Communications and Advocacy, Community Engagement Manager, and/or other management staff.

Safe Place Program

• Serve as NPHY’s Safe Place Coordinator, leading efforts to manage NPHY’s 24-7-365 mobile crisis intervention Safe Place Program and everything needed to run it safely and effectively. This includes providing Safe Place training, updated materials, resources to partners, and maintaining relationships with Safe Place partners.
• Increase awareness of the Safe Place program in Southern Nevada and NPHY by developing and delivering presentations to community businesses and organizations, and tabling at relevant community events, such as informational fairs, corporate volunteer fairs and events, food and music festivals, and professional conferences.
• Manage and work with NPHY’s Communications team to update NPHY’s Safe Place information on websites and collateral, including information cards, bracelets, pamphlets, and other Safe Place branded materials.
• Keep accurate data and maintain Safe Place reporting requirements.
• Other duties as assigned by the CEO, Chief of Communications and Advocacy, Community Engagement Manager, and/or other management staff.

• Very comfortable engaging with at-risk and vulnerable young people up to age 24 in varied environments and circumstances 
• A minimum of a High School Diploma required 
• Education or experience in cultural competency; must demonstrate sensitivity and responsiveness to cultural differences and a commitment to the value of cultural competency
• Accustomed to working in a mission-driven, team environment
• Experience in classroom and public speaking presentations
• Ability to lift heavy objects and perform physically demanding tasks throughout the shift
• Knowledge of the local Southern Nevada landscape of social services, cultural, government, and educational institutions preferred 
• Must be at least 21 years of age, can successfully pass a drug-test and criminal background check 
• Able to maintain a high level of professional and ethical standards
• Ability to connect supporters to appropriate opportunities at NPHY
• Ability to work non-standard hours including evenings, weekends, or holidays
• Experience working with homeless youth, homeless services, or youth development is preferred 
• Proficiency in Microsoft Office Suite, database management, Google Workspace, and Internet use
• Current Nevada Class C driver’s license and acceptable driving record, use of personal vehicle may be required
• Must be able to arrive on time for all scheduled shifts and events

Qualifications

• Outstanding interpersonal skills – ability to develop and maintain relationships with a wide variety of diverse clients, partners, and stakeholders
• Excellent spoken and written communication skills, from one-on-one communication to public speaking in front of large groups
• Strong organizational skills; able to be punctual and maintain a schedule and manage time effectively
• Gentle persistence and resourcefulness
• Ability to work in a multi-disciplinary team setting
• Commitment to maintaining a work environment that values diversity and does not tolerate racism, sexism, heterosexism, ageism, or any other discriminatory practice
• Ability to drive a motor vehicle, walk, lift and carry items up to 60 lbs., push, stoop, kneel, and stand for long periods of time
• Ability to travel
• Committed to maintaining the highest level of confidentiality
• Understanding of adolescent development and ability to meet youth where they are at
• Creativity, flexibility, and sense of humor
• Bilingual in Spanish/English highly preferred
• Crisis management skills
• Ability to handle physically and emotionally challenging situations
• Excellent assessment and judgment
• Able to balance multiple projects and deadlines

Benefits

• Nevada Partnership for Homeless Youth offers a competitive benefits program including three weeks Paid Personal Leave (PPL) and fourteen paid holidays per year.
• NPHY offers a unique benefit to all full-time employees in the form of a Health And Personal Investment (HAPI) reimbursement of $50 per month.
• NPHY also offers fully paid employee medical, dental, vision and insurance plans for regular full-time employees. Other employee-paid voluntary insurance plans are available including short-term and long-term disability.
• Employees can also participate in a 403(b) Thrift retirement plan with up to 3.5% employer match.

How to Apply & Deadline

• If you are interested in this position and possess the qualifications, please apply via NPHY’s recruitment page.
• Position is open until filled.