Job Description

Position Title: Outreach Manager

Department: Outreach

FLSA Status: Full Time Exempt

Schedule: 40 Hours per Week/Monday-Friday 8:00am-4:30pm (Includes 30-minute unpaid meal break).

Benefits: Eligible for Full Time Employee benefits including Health, dental, and vision insurance, 8 paid Holidays, 1 Floating Holiday, generous PTO, administered 401(k) after 1 month with employer match after 1 year, and more.

Reports To: Chief Community Impact Officer

Salary Range: $62,400-$63,776.00/year

Revision Date: 07/17/25

WHO WE ARE:

Food Bank of Central New York is a not-for-profit organization leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food. We partner with 360 community partners in the counties of Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and St. Lawrence.

The core of our work is achieved by partnering with local agencies that distribute food to individuals and families in need. The key partners that make up our emergency food network are food pantries, soup kitchens, and emergency shelters. Other not-for-profit agencies such as day care centers, rehabilitation centers, senior centers, and group homes are able to utilize membership as a way to supplement their agency food needs.

Our Vision is to see a community where everyone has access to nutritious food and no one is hungry.

Our Mission is leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food.

Hunger is a very serious problem in the United States today. Despite its great wealth, an estimated one in eight Americans rely on emergency food assistance. Among the thousands of people who depend on charitable food programs in central and northern New York, and the Mohawk Valley:

· 29% are children 18 or younger

· 10% are without health insurance

· 68% have been unemployed for more than two years

· 32% have a working family member

· 91% are below the federal poverty line

· 41% earn less than $12,000 annually

POSITION SUMMARY

The Outreach Manager leads the Outreach Team at Food Bank of Central New York, overseeing the implementation and success of outreach programs aimed at combating hunger. This position manages the Outreach Coordinators and is responsible for the strategic planning and execution of outreach initiatives, ensuring they align with the Food Bank's mission to eliminate hunger through community engagement and education.

ESSENTIAL FUNCTIONS

• Oversee the daily operations and strategic direction of the Outreach Team, ensuring alignment with the organization’s goals and objectives.
• Develop and manage partnerships with local agencies, community organizations, and stakeholders to expand the reach and effectiveness of outreach programs in assigned counties.
• Monitor and evaluate the performance of outreach initiatives, using data-driven insights to inform and adjust strategies as necessary.
• Advocate for and represent the Food Bank in community forums, enhancing the organization's visibility and impact on food security issues.
• Meet reporting and general requirements of various funders for the department.
• Perform Outreach functions as needed.
• Provide direct supervision, coaching, and support to assigned staff, including regular check-ins, performance evaluations, professional development planning, team compliance with policies and procedures, and conflict management.
• Exercise sound judgment and independent decision-making within scope of responsibility, while escalating issues appropriately.
• Promote and model leadership that supports Food Bank of Central New York’s values and strategic direction.
• Collaborate effectively with other departments and leadership to support cross-functional initiatives and organization-wide goals.
• Maintain awareness of budgetary impact, resource needs, and compliance requirements relevant to their department and grants.
• Participate in leadership meetings and contribute to organizational planning, policy updates, and performance improvement efforts.

PHYSICAL REQUIREMENTS

• Primarily office-based with some fieldwork required including home visits; must be able to operate standard office equipment.
• Ability to occasionally travel locally and regionally to meet with partners and oversee program implementation.
• Occasionally required to lift and carry outreach materials or equipment up to 25 pounds.

We are committed to providing reasonable accommodations for employees who require them due to medical conditions or disabilities.

EDUCATION & CERTIFICATION REQUIREMENTS

• Bachelor’s degree in Social Work, Public Administration, Nonprofit Management, or related field preferred. Relevant experience in those fields could substitute for degree.
• Advanced degree or certification in community development, public relations, or a related area is a plus.
• Successful completion of a pre-employment background check. Food Bank of Central New York complies with all applicable state and federal laws pertaining to drug testing and background checks, including Article 23-A.

EXPERIENCE REQUIREMENTS

• Minimum of three years of experience in community outreach, program management, or a related field within a nonprofit environment.
• Proven leadership experience with the ability to manage and develop a team.
• Demonstrated success in developing and implementing outreach programs and building community partnerships.

SKILL REQUIREMENTS

• Strong leadership and interpersonal skills to effectively manage and motivate the Outreach Team.
• Excellent communication and presentation skills, capable of engaging a variety of audiences.
• Strategic thinking and problem-solving abilities, with a data-informed approach to decision-making.
• High level of organizational skills, with the ability to manage multiple projects and deadlines effectively.
• Deep commitment to the Food Bank’s values of dignity, equity, and inclusion in serving the community.
• Bi-or multi-lingual preferred.

The purpose of this job description is to provide an overview of the scope of the position. This is not a comprehensive list of duties/responsibilities. Other duties and responsibilities may be assigned.