Outreach Navigator - 4 day Work Week!

Job Title: Outreach Navigator

Status: Full Time

Classification: Non-Exempt

Location: Northern California

The Outreach Navigator is responsible for coordinating North Valley outreach efforts to identify and communicate with rural homeless at-risk veterans and their families who may be eligible for mental health and/or support services under the California Veterans Health Initiative (CVHI Program). Under the supervision of the CVHI Program Director and the Outreach Team Supervisor, the Outreach Navigator collaborates with the outreach team that includes the Peer Support Specialists, Case Managers, and outpatient clinical services to share best practices, align outreach activities, measure the effectiveness of those activities, design and implement new activities that utilize all available communication channels to reach the target client population. 

Job Duties:

1. Collaborate with the Lead Outreach Team Supervisor, Peer Support Specialist and Case Managers to develop and implement a coordinated, strategic geographical outreach and calendar that adheres to the specific aims of the CVHI-MHS Grant. 
2. Promote the CVHI Program as well as Nation’s Finest’s mission, values, and service offerings to ensure the benefits of the program and Nation’s Finest’s role as an CVHI grantee are understood by eligible veterans, their families, and the community at large.  
3. Host and attend community events. 
4. Engage in conversations pertaining to the CVHI Program and issues affecting rural veterans and their families to ensure that updated and accurate information and resources are being shared consistently. 
5. Monitor online dialogue and feedback, develop and track key communication and enrollment metrics, and make recommendations for improvement.  
6. Prepare and deliver targeted digital, print, and in-person communications to community partners, local media, and other veteran groups and social service agencies. 
7. Adhere to the policies and procedures outlined in the CVHI Program guide and manual.  
8. Develop and maintain lists and databases of successful client recruitment locations and key contacts in the community. 
9. Perform other related duties as directed. 

Educational Requirements

Bachelor’s degree in social work, psychology, social services, or related field. Or, equivalent combination of education and professional work experience.  

Qualifications:

• At least 6 months’ experience working in a volunteer or professional capacity assisting with the management of an organization’s social media presence. 
• Driver’s License with clear record and vehicle insurance. Will have daily use of a vehicle and be available and willing to travel to various locations. 
• Experience in the nonprofit sector is desirable but not required. 
• Prior experience in mental health outreach within community and/or veteran organizations is preferred. 
• Excellent written and oral communications skills.  
• Proficiency in Microsoft Office suite of products. 
• Familiarity with Adobe Creative Cloud suite of products.  
• Treat all clients and coworkers with dignity and respect.  
• Ability to work in a team environment and meet regularly with senior program staff to coordinate activities, propose changes, and provide outreach updates. 
• Excellent organizational and time management skills. 
• Flexibility and willingness to perform multiple jobs in a work environment with changing priorities. 
• Reliably detail-oriented. 
• Ability to follow through on assigned tasks. 
• Ability to communicate with vulnerable populations, public community groups, and various levels of staff. 
• Able to maintain a cooperative working relationship with residents and staff. 
• Veterans are encouraged to apply

Physical Requirements:

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingering: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 25 lbs

Push/Pull: Occasionally - Up to 25 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

Work Environment:

This role is hybrid remote due to travel and outreach requirements. This position is not eligible to work remotely from home and will serve a regional area in Northern California. Work will primarily be conducted in an office environment and at outreach events in the community. Travel may be required up to 75%. 

Offering:

$36.19 - $38.46 per hour, equivalent to $63,983.92 - $67,997.28 annually, depending on qualifications and geographical location. 

Comprehensive benefits package including health, dental, vision and life, 401K match, 14 holidays per year, and generous vacation accruals. 

Nation’s Finest is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.