Outreach Program Supervisor

Tides Family Services is a nonprofit organization that is committed to providing comprehensive support and resources to children, adolescents, and families facing various challenges. The overall mission of Tides is to provide services and supports that allow youth to live in a community-based setting. An "Agency Without Walls" our services are delivered in homes, communities, schools...wherever our youth are.   

Position Summary: As a supervisor, you will lead an integrated team of caseworkers within a model of care to develop, review, and evaluate treatment goals, ensuring the provision of resources, advocacy, routine assessment, transportation, crisis and trauma counseling, safety measures, and building relationships with clients and families. Your role includes developing comprehensive treatment plans based on intake assessments, fostering collaborations with community partners to increase access to services, and ensuring adherence to quality service metrics through ongoing analysis and review.

Essential Functions:

• Leads an integrated team of caseworkers within model of care to develop, review and evaluate treatment goals, provide resources, advocacy, perform routine assessment, transportation, crisis and trauma counseling, safety and build relationships with clients and families. 
• Develop a comprehensive treatment plan based on intake assessment.
• Build and sustain collaborations with community partners, including health, education, vocation, legal and family intervention providers with the goal of increasing access to services. 
• Ensure quality service/case metrics are met through ongoing analysis, case review, daily ECHO reporting, and accuracy of data entry into TFS ECHO platform or other reporting measures. 
• Review audits, CQI reports, and patterns of practice and makes recommendations to correct problems identified including chart reviews for the purpose of coding services. 
• Ensure in-home and community strengths-based supervision to clients and families (3x face to face attempts daily and on-call responsibility according to 2/3-person team schedules) with targeted outcomes within an expected timeframe.
• Serve as liaison/advocate between the program, community, and surrounding neighbors to build partnerships.
• Develop and train team to ensure growth, expanded skillset and scope of practice to ensure quality service metrics are met. 
• Manage program budget aligned to contract requirements to ensure fiscal responsibility and viability of TFS program. 
• Support activities, services and programs that uphold NASW Code of Ethics. 
• Lead daily runs downs, program meetings, biweekly supervision with leadership, and all staff meetings.
• Other leadership development opportunities to expand skillset and oversight.

• Bachelor’s degree – Required. 
• Valid driver’s license and registered/inspected vehicle – Required. 
• Bilingual; Spanish, Portuguese, Creole – Preferred

Knowledge, Skills, and Abilities 

• Management experience with a minimum of 3-5 years’ experience in human services, healthcare, and other non-profit agencies.
•  A demonstrated solid track record of innovative clinical leadership driving and supervising trauma informed service delivery to teach, guide, and support youth and families with their goals and challenges to remain in the home and in their communities.
• Capacity to lead clinical excellence and case management utilizing counseling techniques, program structure, guidelines, crisis intervention aligned w/said metrics.

Salary Range: $52,000-$61,000

The requirements listed above are representative of the knowledge, skills, and/or abilities required to satisfactorily perform essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tides Family Services is an Equal Opportunity Employer that values our diverse workforce and encourages all mission driven candidates to apply.  We are a PBN Best Place to Work recipient, a Safe Zone Certified Employer, and a Veteran Friendly Employer. Join our team!