Outreach Specialist

Description

The Outreach Specialist provides support to the Enhanced Care Management (ECM) program and other special programs to ensure engagement, enrollment and follow up on members related to ECM other special programs. The Outreach Specialist works alongside specialized internal team including case managers, providers, and administrators to provide continuity and initiation of program services in which outreach and engagement are central. Outreach will be telephonic, electronic, or in-person at the members' home, in the community, or in the office. The Outreach Specialist is responsible for keeping detailed records of their efforts and communicating regularly with Supervisors and Program Managers.

Requirements

Education: High School Diploma from an accredited school or equivalent required. Associate degree or Medical Assistant (MA) Certificate preferred.

Experience: Three (3) or more years of recent experience in customer service-related field with a high degree of problem solving and decision making. Strong telephone and communication skills required. Preferred experience in a patient centered medical environment.