Outreach Specialist

POSITION OVERVIEW

The mission of Mary Hall Freedom Village, Inc. (MHFV) is to empower women, children, veterans, and families to end the cycle of homelessness, addiction, and poverty.

Headquartered in Sandy Springs, GA, with seven facilities across metro Atlanta, MHFV has been transforming lives for more than 26 years. We are committed to breaking the cycle of homelessness, addiction, mental illness, and poverty. If you believe in the empowerment of women, children, veterans, and their families, we invite you to consider the opportunity below.

The Outreach Coordinator is responsible for planning, implementing, and managing outreach and engagement activities to increase awareness of services, expand referral networks, and improve access to care for target populations. This role serves as a key liaison between the organization and community partners, stakeholders, and prospective participants. The Outreach Coordinator promotes MHFV’s H.O.P.E. program through relationship-building, education, and strategic community engagement while ensuring alignment with organizational goals and funding requirements.

• Serve as a visible representative of MHFV and the H.O.P.E. program in the community.
• Conduct outreach activities in Region 1 and surrounding areas, including shelters, clinics, hospitals, courts, DFCS offices, faith-based organizations, and community events.
• Educate community partners, stakeholders, and the public on MHFV programs, recovery support services, and opioid use disorder resources.
• Distribute educational materials and promote awareness of peer-led recovery services and harm-reduction strategies.
• Develop, maintain, and strengthen partnerships with community agencies, service providers, and referral sources.
• Identify new resources to support participant needs, including housing, treatment, healthcare, employment, childcare, transportation, and legal services.
• Establish bi-directional referral pathways to ensure continuity of care.
• Maintain an up-to-date community resource directory for staff and participants.
• Develop and implement outreach strategies to promote organizational programs and services.
• Build and maintain relationships with referral sources such as healthcare providers, behavioral health organizations, social service agencies, criminal justice partners, schools, housing programs, and community-based organizations.
• Serve as a primary point of contact for external partners and prospective participants.
• Identify, cultivate, and sustain referral pipelines to support program enrollment and utilization.
• Provide information, education, and technical assistance to referral partners regarding eligibility criteria, services, and referral processes.
• Coordinate with internal program staff to ensure timely follow-up on referrals and inquiries.
• Track referral activity and outcomes to assess outreach effectiveness.
• Engage individuals in the community to assess interest, eligibility, and readiness for services.
• Provide basic screening and linkage to appropriate programs or services.
• Assist individuals with navigating intake processes, appointments, and service access.
• Address barriers to engagement, including transportation, documentation, and system navigation.
• Document outreach activities, contacts, referrals, and outcomes in designated tracking systems.
• Prepare outreach and referral reports for leadership, funders, and grant requirements.
• Use data to evaluate outreach strategies and recommend improvements.
• Collaborate with program staff, supervisors, and leadership to align outreach efforts with service capacity and priorities.
• Participate in team meetings, case discussions, and planning sessions.
• Represent the organization professionally in all community and public-facing interactions.
• Ensure outreach activities comply with organizational policies, ethical standards, and applicable regulations.
• Maintain confidentiality and adhere to HIPAA and other privacy requirements.
• Participate in required training, supervision, and professional development activities.

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities.
• May coordinate or support volunteers, interns, or peer outreach workers as assigned.

Qualifications

• Bachelor’s degree in human services, public health, communications, marketing, or a related field.
• Minimum of two years of experience in outreach, community engagement, case management, or related roles.
• Strong interpersonal, communication, and presentation skills.
• Ability to work independently and manage time effectively in a community-based setting.
• Valid driver’s license and ability to travel within the service area.

Required Skills, Capabilities, Knowledge

• Knowledge of community outreach strategies and referral development.
• Ability to build and maintain effective professional relationships.
• Strong organizational and documentation skills.
• Ability to engage diverse populations using culturally responsive and trauma-informed approaches.
• Basic computer proficiency, including use of databases, EHRs, and standard office software.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience working with underserved or vulnerable populations.
• Knowledge of behavioral health, substance use disorder, healthcare, or social service systems.
• Experience in grant-funded or community-based programs.

Employment Requirements and Expectations

• Three-year motor vehicle report.
• TB test and drug testing.
• Background check.
• Work performed in an office environment.
• Standard work schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday.