Outreach Specialist

Staples Energy, a leading provider of energy efficiency programs, is looking for an Outreach Specialist with exceptional people skills to provide customer support in our continuously changing and fast-paced environment. Knowledge of the energy field is not needed; however, a willingness to learn is vital.

Your Mission:

• To provide a stress-free scheduling experience for our customers by using excellent communication and organizing their appointments to meet their needs
• To learn how to be a customer service guru, and help us become a more successful company by aggressively growing our customer base
• To develop your role by continuously growing

Responsibilities:

• Cold calling; making multiple outbound calls to potential customers
• Educating customers on our FREE energy savings programs/services by following sales scripts
• Create schedules and appointments for the Energy Specialist Representative
• Answering potential customer questions and follow-up call questions
• Managing leads by tracking and following up on them
• Work with outside sales reps to cross generate leads
• Meeting all quotas for cold, active, and inactive calls
• Assists team members when needed to accomplish team goals

• Previous cold calling experience in outbound call center or related sales experience
• Comfortable making cold calls and talking to new people all-day
• Excellent verbal communication skills: the ability to call, connect and interact with potential customers
• Possesses an energetic, professional, and friendly demeanor
• Sales and goal-oriented
• Ability to work independently or as an active member of a team
• Able to professionally and confidently communicate with diverse groups of people
• Tenacity to handle rejection and continue on with a positive attitude when reaching next potential customer
• Bilingual

Bonus Points For:

• Telemarketing experience

Benefits: Health insurance including dental and vision coverage. 401K retirement plans and life insurance options. Paid time off benefits including holidays, vacation, sick and personal time. In addition, we provide the latest technology to support top performance. We provide training with growth and advancement opportunities.

Why Work at This Company? Staples Energy is an innovative firm that rewards individuals with initiative, drive, and integrity. We are expanding our operations!

To find out more visit our website www.staplesenergy.comStaples Energy (the “Company”) is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, physical disability, mental disability, age, medical condition, genetic information, marital status, military and veteran status, sexual orientation, or any other status protected under federal, state, or local law.