Outreach Specialist - Weatherization

Title:  Outreach Specialist 

Reports to:  Outreach Coordinator  

Classification: Non-Exempt 

Job Summary:
Develops potential home weatherization and healthy homes opportunities through contact with homeowners, tenants, housing providers and property managers.  

Job Responsibilities:

• Identify and execute engagement strategies that foster participation in Weatherization programs. Entities include but aren't limited to the following:
  
  
  
  • Housing Providers
  
  
  • Property Managers
  
  
  • Homeowners
  
  
  • Tenants
  
  
  • Group homes and shelters
    
  
  
  
  


• Establishes strong relationships and potential referral partners and maintain regular contacts for purposes of providing energy efficient service information and soliciting referrals


• Advocate for energy savings and weatherization issues for the low income and disadvantaged


• Ensures client satisfaction by resolving and responding to participant issues and requests


• Collect client documentation and create a client file including all required program documents


• Process applications


• Schedule inspections


• Collaboration with contractors and vendors


• Demonstrate understanding of program grant policy and procedures which include but aren't limited to the following:
  
  
  
  • Parameters
  
  
  • Eligibility
  
  
  • Production goals and unit costs
  
  
  
  


• Maintain files and documents in accordance with agency and program guidelines


• Track and maintain data related to outreach and marketing strategies


• Accurately input dwelling information such as client demographics, assessment data, and appliance delivery in OCEAN and generate monthly reports of both programs


• Assists with clerical and administrative functions that support the Weatherization Department such as inventory, logistics, tracking data, and other related functions as assigned


• Other duties as assigned

Working Conditions and Physical Requirements: 

Standard office environment. Requires ability to sit, move about and operate telephone and personal computer for extended periods of time.  

Competencies and Knowledge, Skills, and Abilities: 

• Integrity and Trust


• Action Oriented


• Drive for Results


• Priority Setting


• Customer Service


• Interpersonal Savvy


• Decision Quality


• Problem Solving


• Organizing


• Verbal, Written Communication Skills


• Technical Skills
  
  
  
  • Excel
  
  
  • OCEAN
  
  
  
  


• Functional Knowledge and Skills - examples:
  
  
  
  • Customer Service
  
  
  • Environmental justice for low income and marginalized residents
  
  
  • Community Engagement
  
  
  
  

Minimum Education and Qualifications: 

• BA/BS degree in social work or related field or equivalent knowledge/experience


• Two years' experience in a community engagement/outreach position with responsibility for customer service


• Ohio Driver's license and reliable transportation and ability to meet Agency's transportation insurance requirements

Equal Opportunity Statement: 

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.  We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.