Outside Sales, Erosion

Description

Client Relationship Manager

Are you looking for a position where you can make an impact within an organization and on the environment? Are you a team player who has a positive impact on others? Do you enjoy working with people and building relationships? If this sounds like you, then we have the role and the company for you! Exact Stormwater Management is a founder-led, growing company with a critical mission. We protect the environment and our waterways by providing erosion control and specialty installation of engineered product solutions, underground stormwater detention systems, and geomembrane liners. Headquartered in Midlothian, Virginia and focused on the Southeast, we make an impact throughout the United States.

Role and Responsibilities

The Client Relationship Manager actively supports the growth of the company’s Stormwater Installation and Erosion Control Divisions. Our ideal candidate understands how site contractors work, what they need, and how to deliver on it. They have a strong understanding of the sales process, excelling at both verbal and written communication, building relationships, and what it takes to execute quality work. The Client Relationship Manager seeks to develop and expand client connections beginning with project pricing through successful project execution.

More specifically, the Client Relationship Manager will:

Seek and follow-up on new opportunities by reviewing internal and external business leads

Meet with existing and prospective clients on a regular basis

Actively listen to clients, identify their problem(s) and present solutions, provide clear communication between client and project team

Convert prospects and job leads into new customers and new sales

In coordination with Exact’s Project Managers and Operations team, prepare and submit estimates and proposals

Manage the sales cycle from pricing through project handoff to the Operations team, including continual check-ins with client and Operations team throughout the project

Possess organizational skills sufficient to follow projects through the sales cycle

Understand and help improve pricing and customer service while ensuring high-quality

installations and profitability expectations

Educate and develop client relationships by conducting outreach such as lunch & learns, site/office visits, as well as participation in trade shows, hard hat tours and other local business functions

Passion for the business, with a strong personal and professional interest in solving our clients’ problems

Highly responsive and able to work in a fast-paced environment

Excellent communication skills, both written and verbal

A go-getter with strong leadership, organizational skills, and sales capabilities

Proficient in Microsoft Office Suite

Valid driver’s license and positive driving record

Preferred Qualifications

Bachelor’s degree or equivalent experience in customer service, account management, and/or sales/estimating in the construction industry

Ability to read plans and perform simple take-off’s

Experience in erosion control (hydroseeding, silt fence installation, tree protection etc..); underground detention installation, liner and containment installation; and/or engineered product solutions (HydroTurf, Flexamat and more)

Experience of CRMs such as Zoho and/or service platforms such as ServiceFusion

Benefits

Company Vehicle

Health, Dental, and Vision Insurance

Paid Vacation and Holidays

Incentive Package with Base salary

Job Type: Full-time

Fields of Expertise

EROSION & SEDIMENT CONTROL

•  SILT FENCE
•  SUPER SILT FENCE
•  HYDROSEEDING
•  EROSION BLANKETS (TEMPORARY & PERMANENT)

SPECIALTY INSTALLATIONS

•  GEOMEMBRANE / LINER
•  UNDERGROUND DETENTION
•  PERMEABLE PAVEMENT
•  GREEN INFRASTRUCTURE
•  BIORETENTION