Outside Service Personnel

Position Overview

Responds to emergency service calls, 24 hours/day, 7 days/week, to perform tire repairs, replacements, and general service to tires and wheels at customer’s location, on the road, or at STTC. Responsible for delivering prompt, courteous and professional service to STTC internal and external customers. The person who takes this job should be willing to make customer satisfaction a number one priority, must be flexible and understand that job priorities will constantly change due to customer preference.

Essential Job Functions (include the following. Other duties may be assigned.)

• Perform 24-hour Emergency Road Service. Be in rotation of on-call duty and/or back-up duty. Strive to complete all road calls within 2 hours.
• Be proficient in duties of Inside Service Personnel (see that job description).
• Mounting, dismounting, balancing, replacing, repairing of truck tires at STTC, customer’s location or on the road using a service vehicle or in-service shop.
• Raise vehicle with hydraulic jack, use air tools and heavy hand-held tools. Repair truck tires using inspection equipment, drills, and rollers.
• Removing or replacing mounted tire assembly from vehicles.
• Ability to recognize repairable tires and properly perform repair.
• Keep service department clean and organized.
• Communicate all work performed via legible writing on tags, work orders and/or invoices.
• Perform all tasks in a safe and efficient manner. Use all provided safety equipment including seat belts, gloves, jack stands, wheel chocks, safety glasses, and cages. Communicates equipment needs. Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.
• Perform daily maintenance to vehicle, tools and equipment. Clean and wash service vehicle at least once/week.
• Quote product and service prices to customer as needed.
• For night calls, call customer and/or dispatcher back upon completion of road call. Obtain PO’s.
• Complete service work orders with complete information such as required customer information, repairs, mounts, mileage, new tires, valves, tolls and hours of service before giving to Service Manager.
• Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.
• Ensure that VMR is complete and turned in to office once a week.
• Keep vehicle organized and stocked with necessary tools and supplies needed to provide routine tire services.
• Ensure customer’s safety by keeping them away from servicing area.
• As needed, perform miscellaneous job duties to ensure prompt services to our customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

• Education and/or experience: 1 year or more related work experience helpful. STTC will train.
• Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before customers or employees of STTC.
• Basic mathematical skills.
• Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.
• Computer skills: Ability to use computer; training will be provided as needed.
• Certificates, Licenses, Registrations: Valid driver’s license and clean driving record.
• Equipment: Capable of operating lift gates, service truck, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines in the service shop or from a service truck; and computer and office equipment.
• Dress code: Uniforms are provided by Service Tire Truck Centers at a reasonable cost per company policy. Uniforms must remain clean and free from holes or tears. Present a well groomed and professional appearance to STTC customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel: reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.

Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; and frequently exposed to hot and cold warehouse conditions. The noise level in the work environment is usually moderate.

Competency

• Problem Solving
• Customer Service
• Oral Communication
• Written Communication
• Teamwork
• Organizational Support
• Planning / Organizing
• Safety and Security
• Quality
• Adaptability
• Attendance / Punctuality
• Dependability
• Initiative

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.