Overnight Client Care Specialist

Join Our Team at Mass Vet Referral Hospital in Woburn, MA!

Are you ready to embark on a rewarding journey where you'll be the first point of contact for our beloved clients and their furry companions? At Mass Vet, we're not just offering a job; we're inviting you to be part of something truly special.

About the Role:
As an Overnight Client Care Specialist, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

• Preparing for appointments by reviewing medical records, retrieving client files, and getting all necessary forms ready ahead of time
• Accurately completing and reviewing forms to ensure compliance with Ethos standards and legal requirements
• Entering client and patient information into our system with precision—keeping everything up to date and matching charges with estimates and treatment plans
• Admitting and discharging pets with care, and making sure follow-up visits are scheduled seamlessly
• Collecting payments and walking clients through their payment options, including flexible financing solutions
• Handling pet insurance claims from start to finish, taking the stress off our clients' plates
• Keeping our public areas tidy and welcoming, including the front desk, waiting areas, restrooms, and bereavement rooms

• $24 - $28 pending experience & skillset
• Shift differential: $5/hour between 11PM-7AM

• Full-time: Tuesday - Friday 9PM-7AM
• Part-time: Thursday 8PM- 6AM + Saturday 9PM-7AM

• We Believe in Your Success: We are committed to mentoring our team to help you reach your full potential.

• Friendly/Inclusive Culture: Step into an environment where mutual respect and kindness thrive. We're committed to ensuring that every team member feels not just welcomed, but valued!
• Excellence in every aspect of our service: We pride ourselves on delivering a high-quality level of medicine that surpasses expectations. Our commitment to incredible patient care ensures that every animal receives the attention and treatment they deserve.

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role.

• CE Allowance
• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = DOUBLE TIME
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships
• License application and renewal reimbursement for CVTs.
• Financial support and onsite mentorship for those pursuing VTS certification
• One-time VTNE Reimbursement

• We are a Level 1 24-hour emergency/critical care and specialty veterinary hospital!
• This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society (VECCS) that Mass Vet meets the standards for their highest rating.

About Mass Vet
Spanning across a sprawling 42,000 square feet, our state-of-the-art hospital is equipped with cutting-edge facilities designed to cater to every aspect of a patient’s medical needs. From our dedicated ambulance bay for emergency situations to multiple treatment wards, over 20 exam rooms, digital radiography suites, MRI and CT suites, and advanced operating rooms, we spare no effort in providing a comprehensive array of services.

We offer a veterinary compounding pharmacy, joint replacement and orthopedic surgical services, neurosurgery suite, and an oncology center. Our hospital provides referral services in the specialties of Acupuncture, Anesthesia and Pain Management, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery.

Join a community where your passion for veterinary care meets limitless opportunities for professional and personal growth. Mass Vet Referral Hospital awaits your brilliance!
To learn more about us, please visit https://www.massvethospital.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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