Overnight Crisis Advocate

Job Summary:

The overnight crisis advocate provides in-person and over the phone advocacy, shelter and housing navigation to those fleeing violence and or affected by homelessness throughout a 14-county service area.

What you will do:

§  Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.

§  Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.

§  Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.

§  Support the team in maintaining the shelter facility.

§  Comply with data tracking and documentation requirements.

How You Will Succeed:

§  People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.

§  Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.

§  Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences. 

§  Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity. 

§  Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.

§  Believe in our 10-year vision: Everyone has a home.

§  Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.

§  Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualifications and Competencies

§  Must demonstrate ability to organize, prioritize and plan work to meet deadlines.

§  Ensure confidentiality is in place for all people FOF serves.

§  High School Graduate with a minimum of two years work experience. 

§  Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.

§  Ability to pass state, federal, and child abuse background checks.