Overnight Guest Service Associate - Palm Springs/Joshua Tree KOA

The Palm Springs/Joshua Tree KOA is a campground looking for enthusiastic people to join our outdoor guest service team. Located in the beautiful California desert about 40 minutes from Joshua Tree National Park, we are a wintertime destination offering camping in RVs, Cabins, Deluxe Cabins and tents year round. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Working Hours:

• Full-time, 30-40 hours/week
• Wednesday - Sunday evenings
• 10pm - 6:30am
• $18/hour
• Subsidized Health Insurance & Simple IRA contributions after completed milestones

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Help to ensure the safety of guest and resort property with attentive observation and action
• Coordinate with all staff for guest arrivals
• Coordinate with all staff for problem resolution when available
• Learn and operate Campground Management system
• Communicate with all staff and management using Microsoft Teams and Paylocity online platforms.
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure resort like environment for all guests
• Welcome after hours guests and complete check in process
• Light custodial work Maintain high standard of cleanliness in all facilities
• Participate in team training sessions
• Light pool maintenance
• Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground

• 1 year of experience in hospitality industry

• Good customer service and communications skills

• Able to work with others and work independently

• Licensed Driver-able to operate light vehicles safely on and off property

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 50 lbs.

• Ability to thrive in a fast-paced environment

• General knowledge of maintenance and use of common repair tools

• Bilingual (English and Spanish) a plus

Flexibility is a key component to our team effort at providing great customer service. Successful applicants who have their own fully self-contained RV may be considered for on-site accommodations, but it is not a requirement of employment nor a guarantee of accommodation.

PM21