Overnight Guest Services Agent ($21/hour)

Are you a night owl who thrives in calm, quiet hours and loves helping others? Do you enjoy being the one who keeps things running smoothly while the world sleeps? The Essex Resort & Spa is looking for a reliable, guest-focused Overnight Guest Services Agent / Night Auditor to be the welcoming face of the resort during our overnight hours.

As the go-to team member during the night shift, you’ll do more than check guests in and out—you’ll ensure a seamless and secure experience for late-night arrivals, early departures and everything in between. From assisting guests with requests to balancing the day’s accounts, your attention to detail and friendly professionalism make you a key part of our 24/7 guest experience.

What You’ll Do:

• Provide exceptional guest service and support throughout the night
• Handle check-ins, check-outs and room assignments
• Answer guest inquiries and assist with overnight requests
• Perform nightly audits and reports to ensure financial accuracy
• Support the safety and security of our property and guests
• Coordinate with housekeeping, engineering and day shift teams

Why You’ll Love It Here:

• A beautiful, award-winning resort setting in the heart of Vermont
• Collaborative and supportive team environment
• Competitive pay and benefits
• Employee discounts on spa treatments, dining and more
• Opportunities to grow your career in hospitality

You’re a Great Fit If You:

• Are dependable, detail-oriented and work well independently
• Have strong communication and problem-solving skills
• Enjoy creating memorable experiences for guests
• Have prior hotel front desk or night audit experience (a plus!)

Benefits:

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements:

• Medical Insurance (with Employer contribution)
• Dental Insurance (with Employer contribution)
• Vision Insurance
• Life & Disability Insurance (Employer paid)
• Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
• Medical Care Flexible Spending Account
• Dependent Care Account (for Daycare, elderly care or other dependent care)
• Short and Long Term Disability Insurances
• Accident Insurance
• Critical Illness Insurance for employee and spouse/domestic partner
• Paid Time Off
• Bereavement Time

All employees at least 21 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 1 year of employment.

Property Benefits:

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts:

• Restaurant
• Spa (on treatments and products)
• Cook Academy

Other Discounts:

• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Essex Experience (varies by business)
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler’s Notch & Sugarbush/IKON

Other Benefits:

• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)