OVERNIGHT Level 1 Technical Service Desk Support

Requirements

• Provide first level IT support for hardware, software, and
  network issues
  
• Help users with password resets, software installs, and updates
  
• Set up and support laptops, desktops, printers, and mobile devices
  
• Support users in person and remotely (chat, email, remote tools)
  
• Track IT equipment, software, and licenses
  
• Document support tickets and solutions
  
• Escalate complex issues when needed
  
• Follow IT security and data protection policies
  

Requirements

Technical Skills

• Windows 10 and 11 and basic macOS support
  
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  
• Basic networking (IP, DNS, DHCP)
  
• Active Directory basics (users and password resets)
  
• Remote tools (TeamViewer, AnyDesk, RDP)
  
• Ticketing systems like Zendesk or Freshdesk
  
• Support for printers and peripherals
  

Requirements

• 1 to 2 years of IT support or help desk experience
  
• Technical degree, certification, or equivalent experience
  
• Strong communication and problem solving skills
  
• Customer focused and team oriented
  
• English fluency is required
  

Benefits