Overnight Manager - Astra hotel, Marriott Tribute Brand

Description

Hourly Wage: $28.50 - $30.63 (Based on Experience)

Astra Hotel Seattle is seeking a knowledgeable and energetic Overnight Manager, who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The ideal candidate will be dedicated to detail, passionate about the safety of our guests and employees, and will promote a culture reflective of the brand.

The Overnight Manager is consistent in delivering results that contribute to the overall success of the hotel and drives guest experience.

They are responsible for the daily supervision of the front office team and fills the role of the acting Manager on Duty. The role of Overnight Manger requires flexible availability, including weekends and Holidays.
Benefits:

Medical (Anthem)

Dental (Aetna)

Vision (VSP) and Life (The Hartford)

Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)

Accidental Death & Dismemberment Insurance

Voluntary Short & Long Term Disability

401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)

Vacation and Sick Pay (Seattle PSST)

Wellness Works Program

Education Assistance Program

Commuter - 40% subsidized

Room Discounts with any Marriott Brand Hotel (31 different brand globally)

Additional Room Discounts for select hotels within portfolio

Two pairs of slip resistant shoes a year

ESSENTIAL DUTIES:

Directly supervises the Night Audit team. Oversees professional development, provides feedback, and manages accountability as necessary. Assists with Front Office and Night Audit operations.

Directly oversee overnight security operations and manage accountability for overnight security vendor.

Assists with guest issues as needed. With no supervision, gain an understanding of guest issues, and develop and implement solutions agreeable to the guest in efforts to maintain high standards of guest service.

Assist security officers with handling escalated situations, bearing employee and guest safety at top of mind. Conduct rounds to ensure security officer productivity, keeping a sharp eye out for potential security risks.

Follow proper internal reporting and notification procedures; coordinate with local law enforcement when necessary.

Ensure the policy is followed regarding securing money, cash drawers, etc. Take action regarding violations to include immediate suspension pending investigation.

Provide direct oversight of all hotel departments on the overnight shift as well as lead and coordinate with vendor services. Lead nightly stand-up meetings for Night Audit staff and Security staff.

Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.

Handles guest noise complaints.

Assist Security by checking doors and service outlets to ensure they are secure.

Protects the organization's image by keeping security and incident information confidential.

Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills and the ability to make sound and timely business decisions.

Complete weekly, monthly and annual reports as necessary.

Attends training seminars to perfect Front Office techniques and procedures and enhance supervisory skills.

Assists Front Desk Agents with duties when necessary to provide excellent guest service.

Communicate daily with department managers and pass on pertinent information.

Consistently monitor the performance of associates on an on-going basis and provide feedback.

Work with the Front Office Manager in rewarding, disciplining and documenting associate performance and provide timely counseling, as directed.

Address associate complaints and resolve problems.

Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.

Ensure staff is properly groomed and uniformed at all times.

Be prepared for each daily activity and review any variations with management and staff.

Ensure work shifts are covered with adequate staff, communicate any call offs to the department head or call staff to fill in for called out shifts.

Maintain a complete and accurate set of logs.

Prepare and submit accident or injury reports when needed.

Be a Team Player and encourage the teamwork attitude among staff.

Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.

Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.

Plan, assign and direct work of associates.

Promote open channels of communication between all hotel departments.

JOB REQUIREMENTS:

High School Degree or equivalent

Associate's degree (A.A.) or equivalent from 2-year College or technical school with focus in business or hotel management; or 2 years Front Office Manager Experience; or equivalent combination of education and experience. A Bachelor's degree in business or hotel management is preferred.

Must be 21 years of age.

Astra Seattle is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call (206) 348-3125 or email Deanne Shawley at [email protected] to let us know the nature of your request.

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