Overnight Men's Center Guest Coordinator - Full Time

Summary:

Our emergency shelter mission is to serve as a strategic safety net for the city by providing immediate, short-term, and dignified refuge for individuals and families in crisis-protecting life, meeting basic needs, sharing the Gospel at each point of care, and creating a clear bridge to appropriate next steps.

The Guest Coordinator models Christ-centered hospitality while leading the day-to-day functions of the center. The Guest Coordinator is responsible for the guests in the building as well as keeping order throughout the shift.

Duties/Responsibilities:

• Intentionally and strategically seek to exemplify Jesus Christ and be equipped and prepared to share the Gospel and provide spiritual support at each point of care; showing the love of Christ and biblical hospitality through each interaction.


• Provide leadership, mentorship and shepherding to the guests during assigned shifts through communication of the center routine and center guidelines.


• Participate and coordinate meal time and fellowship. Utilize this time to teach healthy interaction and servant leadership amongst our internal community.


• Be prepared to facilitate small group classes during assigned shifts that focus on the Gospel, spiritual wellness, leisure activities and healthy habits.


• Provide appropriate verbal and documented observations of guests directly to the center leadership.


• Monitor hygiene, shower and laundry routines. Assist in maintaining cleaning by leading team groups, teaching daily cleaning routines and using moments for ministry.


• Respond appropriately to emergency situations and be prepared to deescalate emotional and spiritual crisis situations.


• Conduct safety checks, PRAY formatted shift reports, shift changes, rounds and monitor the front entrance to the center; engaging guests and visitors with Biblical hospitality.


• Spend significant portions of assigned shift time with guests in a relational versus task oriented focus.


• Refer individuals to the program chaplains for spiritual distress and spiritual care.


• Assist guests in identifying next steps and connect them to appropriate services or case management when applicable.


• Attend scheduled meetings and training as required.


• Follow and enforce all Emergency Shelter policies and procedures.


• Perform other duties as assigned within scope of role.

City Union Mission Requirements:

City Union Mission's Ministry Standards and Expectations:

• To be a genuine believer in the Lord Jesus Christ, as evidenced by your personal testimony and your ability to clearly communicate the Gospel whenever opportunities arise.


• To possess sound Biblical character and refrain from engaging in an immoral lifestyle that could undermine or disrupt your testimony as a follower of our Lord and Savior, Jesus Christ.


• To be a member in good standing of a recognized Protestant, evangelical church.


• To be genuinely committed to serving the poor and homeless, as expressed in the mission statement of City Union Mission.


• To be sober-minded, free from the influence of alcoholic beverages, illegal drugs, or any substance that could cloud judgment or distract from a Christian-principled ministry.

Professional Requirements:

• Able to clearly communicate and present the Gospel as opportunities during the work day arise (1 Pet. 2:21, 3:15).


• Education: high school diploma or equivalent.


• Required: Education (or demonstrated work-related experience) in pastoral environments, group settings or hospitality services.


• Required: six months of documented leadership experience in ministry, customer service, nonprofits or social services.


• Demonstrated experience exhibiting professional boundaries, spiritual maturity, sensitivity, organizational skills and compassion.


• Must have the ability and calling to interact with various types of people. Personal traits which include: patience, caring, maturity and understanding.


• Must be able to communicate and teach effectively, and be able to work in a fast paced, emotional environment.


• Be available to work on weekends, evenings and overnights as scheduled and as needed in extreme weather conditions.


• Ability to manage multiple responsibilities in a fast-paced environment.

Physical Requirements:

• Prolonged standing and walking.


• Ability to perform multiple building rounds.


• Ability to lift 10–20 pounds.


• Ability to respond quickly in emergency situations.