Owner Relations Representative I

Job Summary

The Owner Relations Representative I is an entry-level position that supports the company’s owner relations efforts by investigating and responding to routine external inquiries received by phone, email, or mail. This role researches information across internal systems, communicates clear and accurate responses, and coordinates with appropriate departments to support timely resolution. The representative also maintains basic owner account information, documents inquiry details, and follows established procedures for routing and escalating matters that require additional review.

Job Duties & Responsibilities

• Investigate and respond to routine owner inquiries received by phone, email, and mail, providing clear, courteous, and accurate information to support successful resolution


• Navigate multiple internal systems to retrieve and review owner, well, lease, and account information relevant to each inquiry


• Review updated procedures and process guidance, apply changes to daily inquiry handling, and coordinate with owners and other business units as needed


• Document inquiry details, apply appropriate comment coding, and follow established routing procedures to escalate matters to the correct department in a timely manner


• Process address changes and other basic owner account updates in accordance with established procedures, reviewing information for accuracy and completeness


• Assess owner’s needs and prepare written documentation for follow-up by the appropriate department


• Perform other related duties as assigned to support daily Owner Relations operations

Job Specific Skills

• Basic knowledge of environmental, health, and safety (EHS) laws, regulations, and standards, including the ability to recognize inquiries that require escalation and follow appropriate routing procedures


• Knowledge of customer service principles and practices, including identifying owner needs, communicating professionally by phone and in writing, and meeting established service quality standards


• Ability to learn and navigate multiple internal computer applications, locate relevant owner, well, and lease information, and use available records to investigate routine inquiries


• Basic knowledge of oil and gas terminology and familiarity with common deed and title documents used in researching owner inquiries


• Basic understanding of lease provisions, lease types, lease and well status, and Division Order and Revenue Accounting practices as they relate to owner inquiries

Education

Minimum: High school diploma or GED

Preferred: Bachelor’s degree - from accredited university

Experience

Minimum: 0 years related work experience

Preferred: At least one year of experience in oil and gas, accounting, legal services, or customer relations