Ownership Zone Manager

Ownership Zone Manager 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

In this position... 
Located in the Cincinatti, OH Region: Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

What you'll do...
Ownership Zone Managers play an important role in Ford’s revitalization as a modern, world-class vehicle and mobility services company delivering a trusted customer experience. Candidates should have a passion for the lifetime value of a customer and the success of both Ford, and our dealership's parts and service departments. As an Ownership Zone Manager, you will work with a group of dealerships to deliver on your assigned objectives.

Candidates should have a passion for the lifetime value of a customer and be able to analyze data trends and identify trends to make recommendations to drive real-world business decisions. Ownership embraces a way of doing business that improves Customer Loyalty, Improves RO Duration Times, Remote Experiences, Online Reservations, Increasing Technician Count, Parts & Accessories Sales and RO Growth. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products and services to the right dealers at the right time. 


As an Ownership Zone Manager, you will join a team that provides automotive retailers:

•Service Capacity and Throughput – Same Day Repair 
•Technician Recruiting and Retention 
•Customer Pay Labor Hour & RO Count Growth
•Service NPS Support 
•BBT, Service Lane Selling 
•Parts and Service Growth – Service Assessment Sustainment 
•Remote Services - Mobile Service & Pick Up and Delivery 
•Online Reservations
•Warranty RO Duration
•Sales Event Execution 
•Your ideas and actions make an impact on profits and growth. One of the many rewards of this position is seeing your efforts lead to increased sales and customer loyalty at the dealership and corporate level.
•Listen to dealer and customer needs, understand their concerns, and provide solutions.
•Work independently in your daily activities and work as a team to share best practices while meeting goals.

You'll have... 
•Bachelor’s degree in a business-related field 
•1+ years of relevant work experience 
•Must reside in the X region or willingness to relocate to the region and be open to relocation in the future
•Ability to travel in market that may require overnight travel (i.e. Hotel stays Mondays to Fridays) 
•Minimum Travel Required: 4 or more days per week to local sites in market – up to a eight-hour drive time in market 
•Travel 100+ miles, fly zones may be applicable 
•Must have a valid and unrestricted driver's license 

Even better, you may have...
•Passion for the automotive industry 
•Desire to be part of the ONE Ford team 
•Creative mindset

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

This position is a salary grade 5.
For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

Visa sponsorship is available for this position. 

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.  #LI-Hybrid   #LI-KJ1

RESPONSIBILITIES

What you’ll be able to do:

Ownership Zone Managers play an important role in Ford’s revitalization as a modern, world-class vehicle and mobility services company delivering a trusted customer experience. Candidates should have a passion for the lifetime value of a customer and the success of both Ford, and our dealership's parts and service departments. As an Ownership Zone Manager, you will work with a group of dealerships to deliver on your assigned objectives.

Candidates should have a passion for the lifetime value of a customer and be able to analyze data trends and identify trends to make recommendations to drive real-world business decisions. Ownership embraces a way of doing business that improves Customer Loyalty, Improves RO Duration Times, Remote Experiences, Online Reservations, Increasing Technician Count, Parts & Accessories Sales and RO Growth. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products and services to the right dealers at the right time. 

As an Ownership Zone Manager, you will join a team that provides automotive retailers:

• Service Capacity and Throughput – Same Day Repair 


• Technician Recruiting and Retention 


• Customer Pay Labor Hour & RO Count Growth


• Service NPS Support 


• BBT, Service Lane Selling 


• Parts and Service Growth – Service Assessment Sustainment 


• Remote Services - Mobile Service & Pick Up and Delivery 


• Online Reservations


• Warranty RO Duration


• Sales Event Execution 


• Your ideas and actions make an impact on profits and growth. One of the many rewards of this position is seeing your efforts lead to increased sales and customer loyalty at the dealership and corporate level.


• Listen to dealer and customer needs, understand their concerns, and provide solutions.


• Work independently in your daily activities and work as a team to share best practices while meeting goals.

QUALIFICATIONS

Minimum requirements...

• Bachelor’s degree in a business-related field 


• 1+ years of relevant work experience 


• Must reside in the X region or willingness to relocate to the region and be open to relocation in the future


• Ability to travel in market that may require overnight travel (i.e. Hotel stays Mondays to Fridays) 


• Minimum Travel Required: 4 or more days per week to local sites in market – up to a eight-hour drive time in market 


• Travel 100+ miles, fly zones may be applicable 


• Must have a valid and unrestricted driver's license 
   

Even better, you may have…

• Passion for the automotive industry 


• Desire to be part of the ONE Ford team 


• Creative mindset