PACE Geriatric Service Assistant (Central Valley PACE - Merced)

Responsible for providing support and advocacy services to patients of the Central Valley PACE program, including participant screening, planning, coordination of patient services and care, and referral.

Will work at the Central Valley PACE Center in Merced.

Schedule is Monday – Friday, working from 8:00am – 5:00pm

Compensation:

$26.87 – $28.21 an hour.

Duties and Responsibilities        

• Provides navigation to new Participants during their first 90 days of enrollment in the program including their activities in the center, the clinic, transportation, home care, medical records, and referrals to outside appointments to ensure a smoot transition into PACE.


• Assists the Geriatric Services Specialist with coordination and delivery of Participant services.


• Assists in maintaining case records.


• Refers participants and families to appropriate community agencies or facilities, acts as liaison with such organizations and as advocate for participants.


• Encourages effective relationships among staff geared to team building and maintenance of a cohesive team.


• Documents participant changes appropriately in the medical record.


• Assists in the implementation and coordination of the discharge plan.


• Participates as a contributor to the Interdisciplinary Team. Attends staff meetings and takes part in participant care planning as assigned.


• Observe each participant for any change in physical, mental, emotional and social functioning and shall report such changes to the licensed nurse.


• Assists in providing information and education regarding PACE services, acting as a liaison between different disciplines, services and participants to ensure continuity of care and services.


• Address any participants’ inquiries, providing guidance and assistance with any coordination and delivery of services.


• Facilitates communication among service providers, family, participants, and caregivers.


• Conducts home visits, hospital visits, nursing skill facilities visits as required.


• Ability to interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties.


• Other projects and duties as assigned.

Physical Demands          

• Ability to lift up to 30 pounds. Moving, lifting or transferring patients may involve lifting or pushing greater than 30 pounds, should be done with assistance as appropriate. 


• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.


• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.


• Must have high manual dexterity.


• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Work Environment        

• Exposure to biohazards, including infectious material and waste and any other conditions common in a health care environment.


• Moderate pressure to meet scheduled appointments while dealing with frail and confused participants.


• Subject to unpleasant odors.


• The noise level in the work environment is usually quiet to moderate.

Education/Experience Requirements    

Minimum Qualifications

• Must have excellent oral and written communication skills.


• Valid CA Driver's License, acceptable driving record, and vehicle insurance


• Bilingual (English/Spanish) preferred.


• Proficient in Microsoft applications and use of electronic health data systems, at a minimum level have good computer literacy including internet navigation and research skills.


• Demonstrates ability to be culturally sensitive and respect diversity, work effectively with individuals of different cultures and socio-economic status; passion for service; self-starter and highly organized; ability to prioritize, and complete a large volume of work within strict time deadlines; provide prompt, efficient and responsive customer service.


• Analytical thinking and problem solving abilities.


• Meet a standardized set of competencies for the specific position description established by Central Valley PACE and approved by CMS before working independently.

Education/Experience

• Associates Degree in Social Work, Health or closely related field; or two years equivalent experience in lieu of degree.


• Current BLS CPR Card certified by the American Heart Association


• Minimum one (1) years health related experience preferred.


• Minimum one (1) year experience working with the frail or elderly population preferred.