Pace of Play Manager at Sand Valley

The Pace of Play Manager helps deliver a welcoming, well-paced golf experience across Sand Valley’s courses by monitoring the flow of play, identifying developing delays, and applying established pace-of-play procedures with professionalism and sound judgment.

This role leads the Ranger Team, coordinates daily on-course coverage, and uses pace-of-play data and Tagmarshal technology to identify trends, resolve challenges, and recommend improvements in partnership with Golf Operations leadership.

On-Course Operations and Guest Experience

• Monitor pace of play across the resort’s golf courses, identify potential delays, and apply established procedures to maintain a consistent flow of play.


• Maintain a visible, approachable on-course presence; communicate respectfully with guests, address slow play and congestion, and resolve concerns without compromising hospitality.


• Coordinate with starters, golf shops, and Golf Operations to support tee-time intervals, course transitions, group activity, and daily playing conditions.


• Adjust monitoring and response plans for individual course characteristics, changing weather, tournaments, and peak demand.

Ranger Team Leadership

• Recruit, onboard, schedule, deploy, train, and supervise Ranger Team members, including performance evaluations, ongoing coaching, and corrective action, to ensure consistent coverage and service across the resort.


• Establish and reinforce Ranger Team standards for guest interactions, on-course monitoring, communication, safety, escalation procedures, and accountability.


• Communicate daily staffing priorities, course conditions, and operational updates while fostering a positive, collaborative team culture.

Technology, Reporting, and Improvement

• Compile and distribute daily, weekly, monthly, and annual pace-of-play reports to Golf Operations leadership and other designated stakeholders.


• Analyze pace-of-play data, guest feedback, and incident records to identify recurring bottlenecks and opportunities for operational improvement.


• Use Tagmarshal and related GPS and reporting technology to monitor course activity, maintain reliable records, and support data-informed decisions.


• Assist with GPS equipment and software setup, maintenance, and troubleshooting; train Ranger Team members on appropriate use and accurate data collection.


• Recommend adjustments to processes, communication, and on-course practices to enhance course flow and guest satisfaction; perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent.


• Strong guest service, communication, interpersonal, and conflict-resolution skills, with sound judgment in challenging on-course situations.


• Excellent organizational and time-management skills, including the ability to work independently and prioritize changing operational needs.


• Proficiency with spreadsheets, computer applications, and reporting tools; ability to interpret operational data and communicate findings.


• Professional, approachable manner and availability for early mornings, evenings, weekends, holidays, and variable resort schedules.


• Valid driver’s license and a driving record that meets Sand Valley’s motor vehicle operating standards.

Preferred Qualifications

• Experience in golf operations, pace-of-play management, golf course marshalling, or related hospitality work.


• Experience supervising or training team members and using Tagmarshal or similar GPS-based pace-of-play technology.


• Knowledge of golf etiquette, tee-time management, and golf course operations.

• Stand, walk, push, pull, grasp, bend, and kneel for periods of up to five hours, including across uneven golf course terrain.


• Lift up to 30 pounds occasionally, 10 pounds frequently, and 5 pounds constantly.


• Operate golf cars and other role-related vehicles or equipment for extended periods as needed; travel between courses and identify safety concerns.


• Use two-way radios and pace-of-play technology while monitoring activity throughout the golf courses.


• Reasonable accommodations may be made in accordance with applicable law.

• Work is performed indoors and outdoors across golf shop, practice, and course environments.


• Outdoor work may involve changing weather, uneven terrain, golf balls, moving golf cars, maintenance equipment, and golf course maintenance activities.


• Schedules may include early mornings, evenings, weekends, holidays, and extended hours during tournaments and peak golf season.


• Driving or operating golf cars and other authorized vehicles may be required for resort duties.


• Compliance with safety procedures is required.

• Golf Privileges


• Retail & Restaurant Discounts


• Team Member Meal Program


• Uniform Benefit


• Employee Assistance Program