PACE Outreach and Enrollment Supervisor (Central Valley PACE - Merced)

Assists with the planning, development and coordination of marketing for PACE (Program of All-Inclusive Care for the Elderly); including activities to promote and maximize awareness of PACE within the community.  Coordinates daily duties of the outreach and enrollment team.

Schedule: Monday – Friday, working from 8:00am – 5:00pm.

Compensation: $31.09 - $32.64 an hour

Location: Merced, Ca 

Employee Benefits:

• Health, Dental, and Vision Insurance


• Life, Accidental Death & Dismemberment (AD&D), and Long Term Disability (LTD) Insurance


• Retirement Savings: 403(b) plan with an employer match, Roth 403(b) option, plus a 401(a) retirement benefit after one year of service.


• Flexible Savings Account


• Work/life balance: 13 days of vacation, 11 days honored as Paid Holiday Off – 2 are half days (New Years Day and Christmas Eve Day). 

Essential Duties and Responsibilities

• Effective communication and problem solving skills.


• Assists with the design and development of sales and marketing materials, ensuring all materials are up to date.


• Ensures positive experience for potential enrollees, candidates, and their families for the PACE program.


• Delivery of all marketing material.


• Coordinates and attends recruitment activities and member processes.


• Plans and organizes internal and external marketing events.


• Supports the sales and marketing techniques utilized to outreach to diverse social and ethnic groups; and communicate effectively with them.


• Develop systems and procedures to efficiently track and trend all sales activity.


• Works closely, and regularly meets with the GVHC Marketing team, Outreach and Enrollment Manager and Director of Center Operations.


• Additional duties and responsibilities as required.

Physical Demands

• Ability to lift up to 30 pounds. Moving, lifting or pushing greater than 30 pounds, should be done with assistance as appropriate. 


• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.


• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.


• Must have high manual dexterity.


• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Work Environment

• Potential exposure to biohazards, including infectious material and waste and any other conditions common in a health care environment.


• Subject to unpleasant odors.


• The noise level is usually quiet to moderate, but may at times be noisy and crowded.

Education/Experience Requirements

Minimum Qualifications

• Work is varied and moderately complex, and requires a moderate degree of discretion and independent judgment.


• Must have strong communication and presentation skills, both oral and written.


• Proficient in Microsoft Office applications; advanced Microsoft Excel experience required.


• Strong interpersonal and sales skills.


• Must take and pass the State of California DHCS PACE and Medi-Cal Marketing Certification exam within 60 days of hire.


• Meet a standardized set of orientation and/or individual competencies for the specific position description established by Central Valley PACE and approved by CMS before working independently.


• Detail oriented, precise and well organized.


• Knowledge on how to create contacts and generate a referral source.


• Comfortable with monthly goals and productivity metrics.


• Current BLS CPR Card certified by the American Heart Association.


• Valid California Driver’s License, acceptable driving record and vehicle insurance.


• Bilingual: Spanish/English, preferred.


• Knowledge of PACE marketing regulations (state and federal), preferred.


• Principles and practices of health care service delivery, managed care, health care systems, preferred


• Knowledge and/or experience with the senior care market, including competitors, regulations, and available resources, preferred.

Education/Experience

• High school diploma or equivalent.


• Minimum two (2) experience in healthcare outreach, enrollment, or marketing support with responsibility for events, community engagement, or referral development. 


• Minimum two (2) years’ experience in health plan enrollment.


• Minimum one (1) year supervisory experience preferred.


• Minimum two (2) year experience working with seniors (professional and personal experience accepted).


• Experience with HMO, Medi-Cal/Medicaid, Medicare, and senior care related sales, preferred.