Packaging and Specialty Papers Process Excellence Specialist

Department: Sustainability, Research and Innovation Directory (DSPI)
Area: Biopulp Education – Paper / Process Excellence
Location: US – Fort Lauderdale
Reports to: Biopulp Functional Manager – Paper Process Excellence
Last Updated: April 9, 2025

Position Summary

Provide specialized technical support (Level 2) to Fiber-to-Fiber initiatives, including diagnostics (e.g., 5-step approach, audits, simulations) and end-to-end project execution.
Act as a subject matter expert during trials, troubleshooting, and complex customer projects involving process or investment decisions.
Support the launch of innovative products by offering technical guidance and collecting feedback for R&D and Marketing.
Manage and update strategic and technical information about customers to support strategic sales planning.
Conduct regular customer visits with the commercial team to deliver expert technical service and strengthen relationships.

Main Responsibilities

Strategic Responsibilities

• Build strong relationships with customers and internal leaders to identify new business and innovation opportunities.

• Communicate long-term customer needs clearly to internal teams to support product, service, and process innovation.

Technical Responsibilities

• Provide Level 2 technical support, especially for new products, applications, and complex customer challenges.

• Execute testing, application trials, and pilot projects for new SKUs with strategic clients.

• Ensure execution of customer-involved innovation projects across internal departments.

Customer Experience Responsibilities

• Design and implement customized technical experiences for clients, during on-site visits or workshops.

• Maintain structured procedures to track and enhance the customer journey.

• Ensure consistency in communication and data sharing across internal and external stakeholders.

Project and Team Skills

• Execute a portfolio of customer-centric technical projects.

• Demonstrate analytical thinking, accountability, and proactive leadership in complex, fast-moving environments.

Education

• Bachelor's degree in Chemical Engineering, Process Engineering, or Pulp and Paper Engineering.

• Postgraduate qualification in Project Management, Business Administration, or related technical fields is a plus.

• Fluent in English; additional languages (especially Portuguese or Spanish) are an advantage.

Mandatory Requirements

• Deep experience in paper manufacturing (process, operations, R&D, engineering, or quality), ideally in packaging or specialty papers.

• Strong knowledge of the Pulp and Paper industry.

• Background in Chemistry or Engineering.

• Fluent in English (written and spoken).

• Willingness to travel up to 50% within North America and EMEA and occasionally to Brazil.

Desirable Qualifications

• Experience in customer-facing roles, especially in technical sales or technical services.

• Strong negotiation and communication skills.

• Familiarity with innovation projects and cross-functional collaboration.

• Proficiency in data analysis tools or process simulation software is a plus.