We are seeking a detailed-orientated, strong team player and highly organized candidate to join our group as a Pain Management Scheduling Coordinator. You are responsible for the coordination and education of services for our patients’ receiving injections by our Pain Management Physician. You will play a vital role in patient scheduling, procedure coordination and surgery chart preparation.
Key Responsibilities:
Schedule patients for interventional pain management procedures at two out-patient surgery centers and a hospital
Verify insurances are valid, obtaining estimation of benefits and collecting coins for patient responsibility
Verify injections have been authorized prior to procedure date
Obtaining clearances for any medications or Cardiac Implants
Provide patients with pre-operative instructions, procedure arrival times and post-operative appointment information
Preparing weekly surgery charts for clinical team members and providing procedure schedule to facility
Communicate effectively and efficiently with patients, providers, team members and facility staff
Entering and updating patient information in the EMR system
Maintain HIPAA compliance and patient confidentiality at all times
Any other job duties as assigned
Required Skills & Qualifications:
Customer Service Experience
Insurance knowledge
Excellent oral and written communication & analytical skills
Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
Ability to multi-task efficiently and effectively, remain calm in busy or stressful situations and work well with minimal supervision; skill in exercising initiative, judgement, discretion and decision-making to achieve practice objectives
Knowledge and adherence to HIPPA, Compliance and OSHA
Education & Experience:
High school diploma or equivalent
Minimum one year of experience as a Surgery/Pain Management Coordinator
Experience with EMR software preferred – Athena
Experience with Microsoft applications – Word, Excel, Office 365
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