Paint Department Customer Service

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DESCRIPTION: Responsible for receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe

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Responsible for consulting with and mixing paint for customers

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Assisting with checking in, organizing inbound shipments of merchandise

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Waiting on customers

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Keeping inventory counts accurate for the department

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Provides customers with information on additional items related to purchases made

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Provides the highest level possible of service to all customers

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Maintains up\-to\-date knowledge of the products sold, product usage, product prices and new products on the market

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Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards

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May counts cash drawer at either opening and/or closing of the day

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Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone

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Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions

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Refers store credit applications and bad checks to Credit Department

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Attends and participates in all company\-sponsored and vendor training programs as required

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Promotes team concept and motivates fellow staff with a positive attitude at all times

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Promotes company events and promotions to customers

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Moving or stocking of items with use of forklift (after meeting of requirements and proper training)

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Engage with outside sales paint staff in support of the paint operations and customer service

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Engaging prospective professional painters and coordinating retention efforts with outside paint sales

Requirements

Must have paint sales experience, Ben Moore knowledge a plus!

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