P&C Quality Assurance Auditor

Company : Confidential

Job Description - P&C Quality Assurance Auditor

Are you passionate about enhancing customer experiences? We’re seeking a meticulous Quality Assurance Auditor to ensure our customer service exceeds expectations. Bring your keen eye for detail and commitment to excellence to a dynamic team dedicated to exceptional service. Apply now to make a difference!

This position is internally known as Personal Lines Auditor.

Job Summary
As a Personal Lines Auditor, you will ensure that our customer service meets and exceeds expectations. You will be responsible for monitoring, evaluating, and analyzing customer interactions to ensure adherence to company standards and compliance guidelines.

Duties and Responsibilities

Monitor customer service interactions, including phone calls and live chat, to assess quality and adherence to established standards
Develop and implement quality assurance processes and procedures to enhance the overall customer service experience
Analyze customer feedback and employee metrics to identify trends, patterns, and areas for improvement
Collaborate with Underwriting and Service Managers to develop training programs and resources to address identified areas for improvement
Generate reports and metrics to track quality assurance performance and trends over time
Other projects and duties as assigned

Essential Functions

Ability to communicate verbally and in writing
Ability to screen, listen to phone calls, and read chat transcriptions
Ability to analyze data and reports and draw conclusions
Ability to create reports of findings
Ability to adhere to attendance schedule on-site

Qualifications

2-3 years’ experience in Quality Assurance or Auditing roles
4-5 years’ experience in Customer Service or Call Center roles
Experience in corporate training preferred
High School Diploma or equivalent
Proficiency with Microsoft Office products required
Ability to work independently in a fast-paced environment
Detail-oriented and exceptionally organized
English and Spanish speaking and writing skills desired

Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms

Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
15 Paid Time-Off Days
3 Discretionary Days
5 Parental Leave Days
5 Jury Duty Days
5 Bereavement Days
8 Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance (company paid premium)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

Original job P&C Quality Assurance Auditor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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P&C Quality Assurance Auditor

Job Description - P&C Quality Assurance Auditor

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