PAP Scheduler

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

PAP Scheduler

Responsible for ensuring the customer receives PAP equipment by scheduling an appointment for the customer to come in to pick up equipment and receive proper instruction on how to best use the equipment. Must explain customers financial responsibility and ensure payment. Successfully guide patients through AdaptHealth using a patient centered approach and effective communication. The primary goal is to collaboratively work with patients to positively affect their health outcomes providing the right products and services at the right time while maintaining alignment with organizational goals and objectives.

Job Duties:

• Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.
• Responsible for both inbound and outbound calls
• Insurance verification and explanation of coverage details to the customer
• Ensuring best method of providing equipment is met
• Explain compliance requirements to the customer to ensure they utilize the machine to their Insurance companies’ standards
• Collects patient financial responsibility prior to processing new supply tickets
• Responsible for sending letters to patients when contact cannot be made
• Makes recommendations for company equipment that will improve quality of care as appropriate
• Successfully troubleshoots equipment problems over the phone
• Verifies or obtains alternate contact information
• Verifies delivery address, delivery instructions and telephone number for all orders
• Reviews documentation to make sure it is valid prior to processing an order
• Understands and utilizes the most cost-effective delivery method for items ordered
• Documents accounts with any delivery expectations and requests
• Uses standard note formats and notates contact with patient or family
• Complete all orders received via CMB, email, fax, or phone in a timely manner
• Through daily work activities identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savings
• Supports the achievement of departmental and organizational goals by assisting co-workers in completion of call schedules and other assigned tasks
• Other duties as assigned.

Minimum Job Qualifications:

• High School Diploma
• One (1) year of work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
• Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.