Paramedic Supervisor

JOB PURPOSE

• Assist with the growth and development, meet corporate expectations and objectives of the Business Unit.

• Ensure compliance with regulatory requirements, company policies, and standards of conduct.

• Foster effective communication across the organization, promoting safe, efficient, and effective operations.

• Ensures open lines of communication and serves as liaison between Customer, Employee and Corporate staff.

DUTIES AND RESPONSIBILITIES

General Management

• Oversee daily activities of field operations.

• Provide on-call and after-hours coverage as needed.

• Review and analyze monthly financial performance and customer statistics.

• Collaborate with internal teams such as HR, Education, and Procurement to align with customer expectations.

• Ensure timely and accurate reporting of employee performance evaluations, including recognition and recommendations for awards.

• Provide coverage at the Corporate Clinic as needed, including during regular work hours and on-call shifts.

• Remain at the Corporate Office until 4:30 PM during the on-call week and arrange for a replacement if unable to work the shift.

Employee Management

• Serve as a mentor and role model for all employees.

• Determine staffing needs for current and future projects, including replacements and new hires. 

• Ensure all new employees receive proper site-specific training and orientation.

• Ensure coverage in the event of a field medic’s absence; step in when coverage cannot be arranged within 2 hours.

• Completion of annual performance evaluations for field employees, including recognition and recommendations for awards.

Quality Assurance

• Remain up to date on medical protocols.

• Assist in the develop, implement, and maintain departmental policies and procedures.

Customer and Project Support

• Establish and maintain strong relationships with clients through routine visits, calls, and reports.

• Coordinate site-specific needs and ensure operational alignment with customer expectations.

• Participate in quarterly customer meetings to gov over statics and overall performance.

• Minimum of 4 offshore or MMU site visits per year (non-inclusive of staffing coverage)

• Assist in incident investigation support.

QUALIFICATIONS

• Minimum of 5 years of relevant EMS or operational experience (pre-hospital and managerial preferred).

• Proven ability to lead and manage diverse teams effectively.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office Suite and familiarity with medical and telemedicine advancements

CERTIFICATIONS

• Maintain all current and site-specific licensure or certification

o ACLS/BLS certifications

o AREMM certification

o X-Ray

o Pulmonary Function and Audiometry certifications (applicable to the OM, Land)

o BAT/US/Hair Collection experience

o TWIC, if applicable

• Maintain relevant customer specific certifications to be able to replace personnel of a replacement cannot be found.