Paratransit Dispatcher

Air Star Transportation is currently seeking EXPERIENCED, Flexible, In-Office Access Dispatchers to join our team in a full-time position. The Dispatcher acts as the liaison between our company and its current clients. The right candidate will be flexible, dependable, positive and hard-working to cover shifts as needed. We pride ourselves for promoting from within and we are growing. YOU MUST BE ABLE TO WORK ALL SHIFTS.

Daily Responsibilities:

• Answer calls and provide support to questions and concerns


• Managing large amounts of inbound and outbound calls in a timely manner


• Identify client needs, clarify information, research every issue and providing solutions


• Build sustainable relationships and engage customers by taking the extra mile


• Customer Service/Dispatching


• Utilize technology, software, and tools appropriately


• Able to multi-task, set priorities and manage time effectively


• Other duties as assigned

Requirements (Knowledge and Skills):

Knowledge:

• A high school diploma or equivalent


• Previous experience in a customer support, office, clerical role, preferred


• Strong sense of customer focus and being able to adapt to different personality types

Skills:

• Strong phone and verbal communication skills


• Strong active listening skills


• A polite, upbeat, positive, and professional demeanor

Job Type: Full-time

Pay: Depending on experience

Benefits:

• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Schedule:

• 10 hour shift


• 8 hour shift


• Day shift


• Evening shift


• Holidays


• Monday to Friday


• Night shift


• Overtime


• Weekends as needed

Application Question(s):

• Are you able to pass a drug screen?


• Are you able to pass a criminal background check?


• Have you ever worked for Access?


• How many years of Dispatching experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)