Parking Customer Srv Rep-MCC

Under the direction of the Director of Parking, this position is responsible for providing a high level of customer service by creating a welcoming atmosphere to garage patrons and ensuring a positive and memorable parking experience.

Responsibilities:

• Greet and extend a warm welcome to garage patrons entering/exiting the facility
• Respond to radio calls associated with customer service opportunities at each entry and exit as needed.
• Operate Fee Computer as called upon for cash transactions, lost tickets, etc.
• Respond to equipment malfunctions and clear or contact supervisor for service calls if required.
• Escort Finance on a daily basis for fee computer audits and revenue collections.
• Maintain the garage by performing daily cleaning and maintenance
• Patrol the garage for proper parking.
• Maintain the cleanliness of all exterior and interior garage signage along with proper signage placement and rates
• Perform monthly Code Blue Audits and document findings to the Director of Parking.
• Oversee contracted Parking staff, conduct pre-event briefings, and coordinate with valet operator
• Collect and document used spitter tickets on a daily basis and place in storage.
• Walk the garage daily noting any maintenance or operational issues, safety concerns, etc
• Assist customers in the garage with lost cars, battery jump, or other levels of customer service as called upon.
• Organize and maintain cleanliness of parking storage area.
• Ensure adequate supply of spitter tickets and receipt stock in all Express Parcs.
• Perform additional duties as assigned.

Qualifications:

• H.S. Diploma or GED preferred
• Scrubber/Sweeper operator a plus
• Must have a valid driver license