Part-Time Customer Service Representative - Hiring Immediately

JOB TITLE: Customer Service Representative

DEPARTMENT: Marketing/ Customer Service

REPORTS TO: Manager of Customer Experience

Schedule: Monday-Friday 8am-12pm

JOB FUNCTION: Provide friendly, efficient, and timely service to customers at the various Customer Service Centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct schedule, route, and fare information to customers to primarily walk-in customers but will also handle Front Counter phone calls. Maintain schedules and route maps for distribution to the public, including mail requests. Make and sell passes and other miscellaneous items.
• Responsible for opening and closing the Customer Service counters as well as monitoring activities in the lobbies of the Transit Centers.
• Maintain daily reports for all activities in the Customer Service area including the daily receipt report. Deposit daily cash, track sales receipts, and ensure that all transactions balance daily. Report any discrepancies immediately to the Manager of Customer Experience.
• Responsible for accurate accounting and reporting of inventory.
• Log lost and found items, contact customers, and dispose of items per policy.
• Receive applications for reduced fare programs and process approved forms. Issue senior citizen reduced fare cards and student/youth cards.
• Enter card numbers and other information for senior citizens, disabled, and student/youth cardholders daily into a computer log.
• May assist/participate in community events or company sponsored conferences.
• Manage one or more specific programs which may include processing applications, maintaining database of information, and the distribution of passes.
• Work with appropriate personnel to resolve customer concerns which may include direct contact with the customer as well as reporting any complaints to the department head, Chief Communications Officer or other personnel.

OTHER DUTIES AND RESPONSIBILITIES:

1. Maintain and replenish the supply cabinet.

2. Assume additional responsibilities as required, including special projects work.

MINIMUM QUALIFICATIONS:

Education: High school diploma or GED or equivalent.