Participant Services Representative

Description

Clarity is a dynamic, fast-paced organization committed to providing solutions that make it easier to protect health and wellness today and prepare for financial stability tomorrow. We believe that life is a journey. One that should be lived well. Where all people are given the opportunity to succeed. So, we’ll stop at nothing to bring clarity, so our employees and our customers are prepared for whatever comes their way.

Our culture is rooted in appreciation for one another, a commitment to growing both personally and professionally and being flexible in how we work and how we work together. We strive every day to ensure each of our Clarity team members feel valued. The Clarity family is diverse, passionate, and skilled. We pride ourselves on promoting from within and working to retain all our valued employees. When you join our team, you are family!

With minimal supervision and substantial latitude for independent judgement and discretion, the Participant Services Representative position in Participant Services is responsible for responding to all member inquiries with the highest level of professionalism and integrity. PSRs are the first point of contact with Clarity members. They have a responsibility to make a positive first impression while building a trusting relationship. PSRs are responsible for owning the issues they receive and following through.

Additional Job Responsibilities

• Work cross-functionally with colleagues to deliver exceptional customer service and build cohesive interdepartmental relationship.
• Advise and assist Client Service Specialist(s) as subject matter and system expert on items relating to new client implementations and renewals to ensure accurate and optimal client set up.
• Research and correct benefit enrollment issues and escalations.
• Submit, monitor, and follow through on all service tickets to the vendor in relation to open questions and/or enhancement requests.
• Identify, investigate, and escalate areas of client dissatisfaction to management, to provide excellent service.
• Contribute to departmental projects as needed and successfully manage multiple projects, tasks and responsibilities simultaneously
• Other duties as assigned.

Requirements

• Education: Bachelor’s degree in a business or technology related major or equivalent demonstrated work experience highly preferred.
• Experience: Demonstrable ability and skill to service a high volume of clients, as well as manage multiple client-facing and internal projects of moderate complexity. Minimum of 1-3 years’ experience in the field with specific experience in a client facing role.
• Preferred skills/knowledge:
• Demonstrate a positive attitude and demonstration of flexibility in meeting client needs.
• Attention to detail and the ability to analyze and problem solve is essential. Ability to manage multiple tasks and responsibilities, and successfully work under time constraints. Experience with
• Consumer Benefits and Benefit Administration, such as HSA, FSA, HRA, Cobra and Commuter Benefits preferred
• Bilingual in Spanish with written and oral fluency strongly preferred – Fluency Test Required
• Travel: Minimal travel is required.

Benefits You’ll Enjoy:

• Medical, dental and vision benefits
• 401(k) with employer match
• Education Assistance Program
• Clarity HRA
• Ready for Life HSA Funding Advance
• Company-paid Long-Term Disability, Short-Term Disability and Life Insurance
• Voluntary Life Options
• Tuition Reimbursement Program
• $1,200 Defined Contribution Benefit to offset insurance premiums
• Paid Time Off; includes vacation, personal and sick

Equal Employment Opportunity (EEO) Statement

Clarity Benefit Solutions is committed to providing a workplace free from discrimination and harassment. To ensure our services and culture continue to incorporate everyone’s unique perspectives and experiences, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We expect every employee to do their part to cultivate and maintain an environment where everyone feels included and is afforded the respect they deserve.

Decisions related to hiring, compensating, training, evaluating performance, and terminating employees are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for striving to create an inclusive environment where candidates and employees feel welcome.