Participant Success Coach

Why Join JVS?   

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of repair the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job. JVS develops training programs in close partnership with employers in high growth sectors, offering high quality jobs.  

Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employer engagement and policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead to high quality employment and economic mobility.  

The Role   

The Participant Success Coach will play a crucial role in guiding participants through their career development journeys towards placement. Reporting to the Participant Success Manager, this position is responsible for providing personalized coaching, managing participant progress, and ensuring the effective delivery of support services. The Participant Success Coach will develop and maintain career action plans, meet regularly with participants, and address barriers to their success. This role involves close collaboration with various stakeholders, data management, and a strong focus on participant retention and satisfaction. The ideal candidate will have experience in coaching or counseling, excellent communication skills, and a commitment to equity and inclusion.

Scope  

Participant Journey Management: 

• Track and monitor the progress of participants on your caseload through their career action plans. 
• Provide coaching to help participants overcome JVS-addressable barriers towards employment. 
• Refer participants to external services for barriers that JVS cannot address. 
• Develop and update career action plans with each participant, ensuring they are informed of their progress and next steps. 

Participant Support and Engagement: 

• Meet with clients at least once a week during their course and once a month during their job search phase. 
• Maintain positive connections between participants, JVS staff, and their cohort. 
• Process participant resource dollars as needed. 
• Provide personalized coaching to help participants progress in their career action plans. 
• Inform participants regularly about their progress and the steps needed to advance. 

• Document encounters and input participant barriers into Salesforce. 
• Manage schedules and ensure participants are on track with their course and job search timelines. 

Performance Monitoring: 

• Oversee participant performance in courses and manage related schedules. 
• Track and support the application and growth of appropriate job behavioral skills in the classroom setting. 
• Support participants towards obtaining sustainable wage careers.

Qualifications  

• Minimum of 2-3 years of experience in coaching, counseling, case management, or a related field within a nonprofit, educational, or workforce development setting. 
• Experience working with diverse populations and a strong commitment to equity and inclusion. 
• Proven track record of helping individuals achieve their career or educational goals. 
• Excellent interpersonal and communication skills, with the ability to build rapport and maintain relationships with participants and stakeholders. 
• Strong organizational and time management skills to handle multiple cases and priorities effectively. 
• Ability to analyze participant needs and develop personalized action plans to address barriers and support career progress. 
• Competence in documenting and tracking participant progress using CRM systems like Salesforce. 
• Familiarity with workforce development programs, career coaching methodologies, and best practices in participant support. 
• Understanding of DEI principles and their application in coaching and client support strategies. 
• Strong problem-solving skills to address participant barriers and critical incidents effectively. 
• Ability to work collaboratively with team members and external partners to provide comprehensive support to participants. 
• Flexibility and adaptability to meet changing organizational and participant needs. 
• High degree of initiative, integrity, and professionalism. 
• Commitment to the mission and values of JVS. 
• Positive attitude and a genuine desire to help participants succeed. 

• Experience with Salesforce or similar CRM systems.
• Additional certifications in coaching or career development.

What We Offer    

• Annual Salary: $71,500 - $76,500

• 100% covered medical and dental plans for the employee   

• Accrued sixteen (16) days of Vacation + accrued ten (10) days of Paid Sick Leave  

• Paid federal and Jewish holidays   

• 3% 403(b) retirement contribution match and 3% non-elective contribution  

• Healthcare and Dependent Care FSA   

• Pet Insurance Discounts  

• Employee Assistance Program   

• Professional development opportunities and $500 Work-From-Home stipend  

• The expectation for this role is to work in our San Francisco office and/or worksites on a hybrid work schedule; JVS does not provide relocation packages

• 4 Day Work Week 

As an Equal Opportunity Employer, JVS is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We welcome diverse applicants. Please let us know if you need accommodations or auxiliary aids for the interview process.