Participant Success Coordinator

The Participant Success Coordinator supports participant engagement, retention, and workforce development by identifying and removing barriers that impact program participation and long-term stability. This role focuses on building relationships with community organizations, service providers, and public agencies to connect participants with essential resources, including childcare, transportation, housing, health and wellness services, food assistance, and financial support. 

The coordinator conducts proactive outreach, develops individualized support plans, coordinates referrals, and follows up to ensure participants receive needed services. The position also supports AAMWA events and monthly health and wellness activations, along with other duties as assigned. 

Essential Duties and Responsibilities 

• Barrier Removal: Identify participant needs and coordinate solutions for childcare, transportation, housing, health and wellness, food access, financial assistance, and other barriers to program participation. 
• Community Partnerships: Develop and maintain relationships with community organizations, service providers, employers, and public agencies to expand access to resources and support services. 
• Participant Engagement: Conduct regular outreach and follow-ups, build trusting relationships, identify early signs of disengagement, and implement strategies to support participant retention. 
• Resource Coordination: Develop individualized support plans, coordinate referrals, monitor outcomes, and identify alternative resources when services are unavailable. 
• Documentation and Reporting: Maintain accurate participant records, track referrals and barrier resolution, and prepare reports using approved systems. 
• Event and Wellness Support: Support AAMWA events, monthly health and wellness activations, community outreach initiatives, and related organizational activities. 
• Additional Responsibilities: Collaborate with program staff and leadership and perform other duties as assigned. 

• At least two years of experience in case management, community outreach, workforce development, resource coordination, or partnership development. 
• Strong relationship-building, communication, organization, problem-solving, and follow up skills. 
• Ability to manage participant records, coordinate referrals, and maintain confidentiality. 
• Commitment to participant success, accountability, and respectful, culturally responsive service. 

Performance Expectations Performance will be evaluated based on the coordinator’s ability to: 

• Identify and address participant barriers promptly. 
• Establish and maintain effective community partnerships. 
• Connect participants with appropriate support services and follow up on referrals. 
• Promote participant engagement, retention, and program completion. 
• Maintain accurate documentation and timely reporting. 
• Support AAMWA events and monthly health and wellness activations. 
• The role includes participant communication, community partner engagement, resource coordination, documentation, and in-person support for events and wellness activities as needed. 

Equal Opportunity Statement 

NCUS is committed to equal employment opportunity and maintaining a professional, respectful, and inclusive work environment in accordance with applicable federal, state, and local laws.