Partner Engagement Manager- Programs

Description

The Programs Manager will be responsible for overseeing the day-to-day operations, strategic direction, and continuous improvement of the TEFAP and TANF programs offered within the food bank which include Mobile Pantry, Senior Grocery, Home Delivery, and Child Hunger. This role involves managing a team, coordinating logistics, ensuring compliance based on food bank and Feeding America requirements, and ensuring that each program meets its goals for service delivery, community impact, efficiency, and additional tasks as needed to ensure the success of the program and organization.

Requirements

KEY RESPONSIBILITIES:

Program Management and Strategic Oversight

· Lead the planning, execution, and continuous improvement of the Mobile Pantry, Senior Grocery, and Child Hunger programs.

· Set and track annual program goals and key performance indicators in alignment with the organization’s mission and strategic plan.

· Analyze data to make high-level decisions about food distribution strategies across the 12-county service area.

Personnel Management

· Supervise, develop, and evaluate the performance of program staff; responsible for hiring, training, coaching, and disciplinary action.

· Provide strategic leadership, goal setting, and professional development to direct reports.

Compliance and Operational Oversight

· Ensure all programs comply with USDA, Feeding America, food safety, and federal/state regulations.

· Oversee required site visits, audits, recall protocols, and partner documentation.

· Coordinate closely with operations and logistics to ensure accurate, timely, and efficient delivery of services.

Data Tracking and Reporting

· Lead the development and application of monitoring, evaluation, and learning (MEL) frameworks.

· Use Tableau and internal data systems to generate reports for grants, audits, and internal assessments.

Qualifications:

Education and Experience

• Bachelor’s degree from an accredited college or university. Three or more years' experience in a non-profit setting is required

Skills and Abilities

• Excellent public speaking skills in a variety of settings
• Bilingual (English/Spanish) preferred 
• Must have excellent time management skills and ability to multi-task.
• Excellent customer service and relationship building/interpersonal skills.
• Excellent communication skills (written and oral). 
• Self-starter, work independently as well as work effectively in a team.
• Ability to travel throughout the service area for meetings 
• Ability to motivate others and foster an energizing, cooperative environment.
• Must possess the ability to work under changing conditions yet remain tactful and professional 
• Commitment to understanding and supporting CFB’s mission and demonstrating compassion and an understanding of food insecurity.
• Experience with data collection and relationship building
• Current SERV Safe certification or ability to obtain within 3 months of hire
• Proficiency in using databases and Microsoft Office Professional Suite. 
• Valid Alabama driver’s license and vehicle insurance.