Partner Experience Advocate

Telarus was recently recognized by Inc. as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions distributor with a singular focus on accelerated partner success through unparalleled resources, support, and education. We are professionally committed to providing the highest quality partner care. Telarus offers a competitive salary and a comprehensive benefits plan including 401k with matching and flexible PTO. 
 

 Job Summary

The overall responsibility of the Partner Experience Advocate is to act as a guide for our Technology Advisors through the entire sales process with Telarus. Our team recommends appropriate suppliers, identifies Telarus subject matter experts, and helps to provide quotes and contracts from the correct team within Telarus. With industry-leading response times, the largest and most tenured team in the industry, and the highest ratings from more suppliers than any other technology solutions brokerage, the Telarus Partner Experience team offers the right level of support as Technology Advisors grow their business.

Roles and Responsibilities 

Primary functions of this role include but are not limited to; 

• Handling incoming partner requests via the following: 

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  • Microsoft Outlook 
  
  
  
  

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  • Salesforce 
  
  
  
  

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  • Phone calls 
  
  
  
  

• General Telarus Questions 

• Telarus Hub support and questions 

• Recommend Technology Advisor training and discuss expectations in working with Telarus 

• Maintain a relationship with Technology Advisors and Suppliers 

• Attending Technology Advisor / Supplier meetings  

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  • Participating and adding value 
  
  
  
  

• Work Interdepartmentally 

• Address simple commission questions 

• Opportunity lifecycle management within Salesforce  

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  • Qualification 
  
  
  
  

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  • Identification 
  
  
  
  

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  • Quote routing within internal SF 
  
  
  
  

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  • Tracking 
  
  
  
  

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  • Follow up 
  
  
  
  

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  • Recap sent to Technology Advisors 
  
  
  
  

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  • Paperwork assistance as needed 
  
  
  
  

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  • Order submission and Order Management engagement 
  
  
  
  

• Funnel management 

• Personal metric tracking 

• Task and case management 

• Strategic Technology Advisor/Supplier introductions dependent on opportunity 

• Team Coverage (as needed) 

​​Qualifications and Education Requirements​ 

• Customer service background 

• Microsoft Suite 

• Intermediate computer knowledge 

• Exceptional written and verbal skills  

• Engaging phone presence 

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Preferred Skills​ 

• Telecom experience 1 year+ 

• Ability to multitask 

• Detail oriented 

• Self-Motivated  

• Familiarity with Salesforce 

• Strong Communication skills 

• Ability to have challenging conversations  

• Personable  

• Team player  

• Adaptable / Quick learner  

• Independent problem solver  

• Forward thinker  

• Comprehension of technology channel program/B2B product offerings 

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