Partner Scheduling Representative - Rapid Progression

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled resources, advanced technology, and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (for Transcription), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external.

What you'll do:

• Assign all requested resources (independent contractors, our “partners”) and/or “close out” all open jobs by 1pm CST
• Build and maintain relationships with and provide support to transcriptionists, reporters, and all other outside vendors, as applicable
• Be aware and knowledgeable of individual transcriptionist skill set and schedule, and follow best practices for assigning transcriptionists in accordance with job requirements, tier, and capacity
• Communicate with and respond to partner and internal requests received via email in a timely, pleasant, and professional manner to ensure proper execution of jobs
• Act as resource reaffirming expectations with new and existing transcriptionists, and reporters
• Resolve issues and escalate to appropriate Veritext colleagues as necessary as needed to ensure prompt and accurate resolution
• Assist in tracking and resolving partner payroll inquiries
• Gather and track metrics and partner feedback, as directed

Who you are:

• Customer service oriented with strong interpersonal skills and the ability to build relationships
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess strong interpersonal and excellent written/verbal communication skills
• Ability to work independently and efficiently to meet deadlines
• Must be detail oriented, organized, and be able to multi-task

Benefits:

• Remote work
• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.