Partners Relations Specialist

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Partners Relations Specialist in Cyprus office - a certified Great Place to Work®.

In this role, you will focus primarily on managing relationships with our IBs, ensuring consistent communication, and strengthening engagement across our partner network.

Reporting to: Head of Partners

Responsibilities:

• Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
• Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
• Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
• Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
• Proactively work to retain existing business and reactivate partners
• Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
• Working with the team to ensure KPIs are met
• Supporting and assisting all departments as required
• Develop and nurture relationships with partners in the assigned country or region
• Proactively engage with trading professionals across various platforms to expand client base and partnerships
• Promote partnerships based on existing rebate structures and maintain strong relationships with partners

Candidate profile:

• Strong preference will be given to candidates with FX/CFD and online trading industry experience
• Native or near native/fluent English language is required
• Client focused with excellent customer service and negotiation skills
• Excellent communication and written skills
• Ability to influence and persuade a mutually beneficial outcome for the company and the client
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude

Our offer:

• A certified Great Place to Work®  reflecting our commitment to a positive culture, employee well-being, and support
• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free access to multiple sports and wellness facilities across the country
• Free company-provided parking
• Medical insurance and pension fund after probation period
• A gift and a day off on your Birthday
• Visa and work permit support if required 

Journey to FP Markets:

• Interview with People Function member (30 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
• Interview with the Head of Business Development (If required)

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!