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WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Partnership Engagement Advisor oversees health plan communication and full-cycle authorization processes at the member level within the Community Supports division. This role manages MCO submissions, reauthorizations, inbound communication channels, and targeted engagement efforts to ensure members receive uninterrupted, compliant services. The Advisor serves as a liaison between health plans, internal teams, and members, delivering accurate submissions, timely follow-ups, and clear communication while supporting growth and service access initiatives.
Primary Responsibilities:
Manage full-cycle MCO submissions, eligibility review, and reauthorization processes to ensure timely and accurate service approvals
Serve as the primary liaison between health plans, members, and internal teams to maintain alignment and prevent service disruptions
Monitor and oversee inbound communication channels (email, Salesforce cases, plan portals, referral systems) and delegate appropriately
Conduct proactive outreach to support reauthorization extensions and ensure required documentation is completed
Perform care assessments and gather comprehensive member information to support eligibility and service continuity
Maintain accurate CRM documentation and track engagement activities to meet performance standards
Collaborate cross-functionally with Community Development, Operations, Analytics, and Marketing teams to support targeted engagement initiatives
This is a hybrid position, coming into the El Segundo office 1x per quarter.
WHAT YOU BRING TO THE TABLE:
Qualifications
1–2+ years of experience in sales, member engagement, healthcare coordination, or customer service roles
Experience working with managed care organizations (MCOs), health plans, or regulated healthcare environments preferred
Ability to manage high-volume communication workflows and meet same-day submission expectations
Strong understanding of eligibility, authorization, and compliance processes preferred
Bilingual Spanish preferred
Skills
Strong written and verbal communication skills
Organization and attention to detail in high-volume case management
Ability to prioritize and manage multiple deadlines simultaneously
CRM proficiency (Salesforce preferred)
Analytical and problem-solving capability
Professional relationship management with external partners
Proactive, solutions-oriented mindset with strong accountability
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: [email protected]
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
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